5. Debt respite schemes

CPAG

Breathing space scheme

Standard breathing space moratorium

Statutory debt repayment plans

Breathing space scheme

Standard breathing space moratorium

The ‘breathing space’ scheme is a debt respite scheme that aims to do one or more of the following, as required:

•protect indebted clients from further interest or charges accruing on their debts for a period specified in the scheme (known as the ‘moratorium’);

•protect clients from enforcement action by their creditors during that period; and

•enable clients to obtain advice on the debt solutions available to them and/or put an appropriate debt solution in place.

The scheme was introduced on 4 May 2021 under the provisions of the Financial Guidance and Claims Act 2018. Those provisions are given effect to by the Debt Respite Scheme (Breathing Space Moratorium and Mental Health Crisis Moratorium) (England and Wales) Regulations 2020 (DRS Regs). These are supported by guidance for debt advisers and creditors respectively, which can be accessed here: . This is currently the only version of the guidance published by the Insolvency Service and will always be the most up-to-date version. The Guidance for money advisers is a useful resource for any queries you may have about the scheme. If your query relates to any action being taken by a creditor who has been included in a breathing space, you should check to see if this is covered in the Guidance for creditors as you can then draw this to the creditor’s attention which may, in turn, resolve the issue. The scheme will be administered by the Insolvency Service.

As will be seen, this scheme marks a new departure in the role of the debt adviser. In addition to acting as ‘gatekeeper’ to the scheme (a role with which debt advisers have become familiar since the introduction of DROs in 2009), a debt adviser will also be required to take steps that have not traditionally been part of an adviser’s role or of the adviser-client relationship – ie, deciding whether a client’s address should be disclosed to creditors, deciding the outcome of creditor objections, reviewing whether or not the breathing space moratorium should continue at the midway point. It may be advisable for your organisation to have processes in place for such decisions to be reviewed by another adviser or a supervisor as a matter of course.

The scheme is, in fact, two schemes:

•The breathing space moratorium (the standard breathing space); and

•The mental health crisis moratorium.

Both schemes have features in common but each scheme has some features that do not apply to the other scheme.1For further information see: P Godden, ‘Breathing Space’, Quarterly Account, 59, IMA and also .

1 For further information see: P Godden, ‘Breathing Space’, Quarterly Account, 59, IMA and also . »

Standard breathing space moratorium

A standard breathing space is a moratorium that provides a client with legal protection from creditor action for up to 60 days. The protections include a pause on most enforcement action by, and client contact from, creditors and a freeze on most interest and charges that would otherwise have accrued on the debts included in the moratorium.

The purpose of entering into a breathing space moratorium is to give a client time to obtain debt advice if they have not already done so, consider the options for dealing with her/his debts and/or put a debt solution in place.

To enter a standard breathing space moratorium, the client must first of all obtain advice from a debt adviser who is FCA authorised her/himself or who works either for a debt advice provider who is FCA authorised or a local authority. A client can only set up a standard breathing space moratorium through a debt adviser approved as above. A debt advice provider must not charge a client a fee for setting up a moratorium. A moratorium must be reviewed by the debt adviser at the mid-way point (ie, between days 25 and 35) in order to assess whether it is appropriate for the moratorium to continue for the remainder of the 60-day period.

Effect and consequences of moratorium

On being notified by the Insolvency Service of the start of a breathing space moratorium, a creditor is required to stop applying interest, fees, penalties or charges in relation to any debt that has been notified to them as being included in the moratorium (known as ‘moratorium debts’) for the duration of the moratorium (although a person who is jointly liable for the debt with the client can still be charged interest and fees that accrue during the moratorium). If, due to an automated process a creditor is unable to stop these charges from continuing to accrue, the creditor may not require the client to pay these either during or after the end of the moratorium.

Creditors must also stop any enforcement action to recover a moratorium debt, including by any debt collector or other agent appointed by them to recover their debts. Prohibited enforcement in respect of a moratorium debt (including against a person who is jointly liable for a moratorium debt with the client even if s/he has not entered into a breathing space moratorium her/himself) includes:

•taking steps to collect a debt;

•taking steps to enforce a court order or judgment;

•enforcing any security held for the debt;

•obtaining a warrant or writ;

•obtaining a liability order;

•starting any action or legal proceedings (including bankruptcy proceedings);

•applying for a default judgment in a money claim;

•taking steps to install a pre-payment meter and using a pre-payment meter to take payments unless it was installed before the start of the moratorium;

•taking steps to disconnect a client’s fuel supply; or

•taking, or serving a notice to take, possession of the client’s property for rent arrears. Note: that does not apply to other grounds for possession.1Reg 7 DRS Regs

Enforcement also includes a bailiff taking control of, or selling, a client’s goods unless the bailiff has taken control of those goods by removing them and securing them elsewhere before the start of the moratorium. In such a case, the goods may be sold during the moratorium and the costs of sale deducted from the proceeds. However, storage fees accrued during the moratorium cannot be charged either during or after the moratorium. In addition, a bailiff may not:

•give notice to the client about taking control of goods;

•visit the client’s property to take control of goods; or

•take control of goods.

Generally, neither a creditor nor their agent may contact a client regarding enforcement of a moratorium debt during a breathing space moratorium, including demanding payment, but may contact a client:

•for reasons not related to a moratorium debt – eg, ongoing liabilities or non-eligible debts;

•to respond to a query or complaint sent by the client;

•about any action or legal proceedings a court has allowed to continue during the moratorium; or

•where this is required under CCA 1974 – eg, notices of sums in arrears.

On being notified of a breathing space moratorium, a creditor must notify any court where an action is pending against the client that a breathing space moratorium is in force. HMCTS has published guidance to creditors on their responsibilities under the scheme at: . For a standard breathing space, HMCTS says that any scheduled hearing relating to enforcement will be adjourned until at least 14 days after the end of the moratorium. Any scheduled eviction will be suspended until at least 14 days after the end of the moratorium (any application by the client to suspend the eviction will be dealt with after the end of the moratorium but before the date set for the eviction). In the case of a mental health crisis breathing space, the case will be reviewed by a judge once it has been adjourned (or, in the case of an eviction, suspended) for more than 6 months.

A court may give a creditor permission to take specific enforcement action against a client during a breathing space moratorium where the court considers that it:

•is reasonable to do so; and

•will not be detrimental to the client; or

•will not significantly undermine the protections of the breathing space moratorium.

A new r60A of the Magistrates’ Courts Rules 1981 enables councils to apply to a magistrates’ court for permission to enforce council tax arrears. A new Practice Direction 70B has been added to the Civil Procedure Rules relating to applications to be made in the High Court and County Court. Applications must be made on notice in Form N244C to the client, any joint debtor and the debt advice provider.2Para 2.2 PD 70B CPR HMCTS has published guidance on making applications to the court in relation to a breathing space moratorium at: .

The court must notify the client if any such order is made. Otherwise, any court notified of a moratorium must stay any pending bankruptcy proceedings against the client during the period of the moratorium but may allow other proceedings about a moratorium debt to continue up until the point a judgment is made by the court. A creditor may enter judgment on the client’s admission during a moratorium (see here). Other than as above, the court must ensure that no enforcement action continues during the moratorium.

The following are not affected by a breathing space moratorium:

•a charging order made before the start of the moratorium (but a creditor cannot apply for an interim charging order made before the moratorium to be made final during the moratorium, and the client’s time for responding to a final charging order is suspended until the end of the breathing space (see here));

•an attachment of earnings order made before the start of the moratorium;

•a direct earnings attachment where the DWP served the deduction notice before the start of the moratorium;

•third-party deductions made from the client’s UC under Reg 60 UC etc (Claims and Payments) Regs 2013.

The DWP has confirmed that third party deductions for ongoing liability for rent, utilities and water charges from legacy benefits or UC will continue during a moratorium even where the client has included arrears of these liabilities in a breathing space. Third party deductions from legacy benefits included in a breathing space must be suspended (including debts owed to the DWP itself, but not debts incurred through fraud as these are non-eligible debts (see below)). However, as the DWP will not be contacted concerning debts owed to other creditors, creditors need to notify the DWP and request that deductions are paused during the moratorium and then request they are re-started at the end, if appropriate.3Reg 12 DRS Regs. Note: Reg 12(2) makes the creditor responsible for any losses incurred by the client or the agent as a result of a failure to comply with Reg 12(1) as soon as reasonably practicable. Note: Third party deductions from UC for ongoing liabilities and arrears included in a moratorium (including council tax arrears) are not currently affected by a breathing space but this position is expected to change at some point.4See Social Security (Claims & Payments) (Amendment) Regs 2021. ‘LA Welfare Direct 4/2021‘ contains DWP guidance on breathing space at: . The DWP clarification regarding third party deductions from UC is at: . See also s3.5 of the Guidance to Creditors and ss7.10 - 7.11 of the Guidance to Money Advisers at: . See also, .

1 Reg 7 DRS Regs »

2 Para 2.2 PD 70B CPR »

3 Reg 12 DRS Regs. Note: Reg 12(2) makes the creditor responsible for any losses incurred by the client or the agent as a result of a failure to comply with Reg 12(1) as soon as reasonably practicable. »

4 See Social Security (Claims & Payments) (Amendment) Regs 2021. ‘LA Welfare Direct 4/2021‘ contains DWP guidance on breathing space at: . The DWP clarification regarding third party deductions from UC is at: . See also s3.5 of the Guidance to Creditors and ss7.10 - 7.11 of the Guidance to Money Advisers at: . See also, . »

Client’s duties during moratorium

Clients must comply with certain requirements both before a breathing space moratorium is initiated and during the moratorium itself. The client should be advised that s/he is required to:

•take reasonable care to provide you with accurate information; and

•not deliberately withhold relevant information.

The client should also be advised that during the moratorium s/he is required to:

•inform you of any material changes in her/his circumstances or financial position;

•make any payments due in relation to any ‘ongoing liabilities’ (see below);

•not obtain any additional credit either individually or jointly with another person that exceeds a total of £500 at any point (according to the guidance this would include an overdraft); and

•engage with you in a way that you consider to be appropriate – ie, co-operate in the process.1Reg 16 DRS Regs

Para 7.3 of the Insolvency Service guidance to money advisers states as follows:

Breathing space is not a payment holiday. While creditors cannot enforce a breathing space debt during the breathing space or charge fees on it, your client is still legally required to pay their debts and liabilities. During the breathing space clients should still continue to pay any debts and liabilities they owe and creditors can continue to accept these payments.

In advising clients, you should follow the usual debt advice process and, in particular, the importance of maintaining their priority payments and the actual or potential consequences of not doing so as well as the actual or potential consequences of not making contractual payments towards their non-priority creditors. However, where the client is able to do so, s/he should be advised that, if those debts defined as ‘ongoing liabilities’ are not paid, the continuation of the moratorium for the full 60 days is at risk. An ‘ongoing liability’ is defined as:

•a mortgage or secured loan secured on the client’s primary residence;

•a lease, tenancy or occupation contract of the client’s primary residence;

•an insurance agreement;

•any taxes, duties and national insurance contributions;

•local authority taxes – ie, council tax and non-domestic rates;

•water, sewerage, electricty, gas, heating oil or solid fuel bills.

The above does not include any arrears accrued prior to the start of the moratorium.

Elsewhere in para 7.3, the Insolvency Service guidance suggests that, where there is a controlled goods agreement in place with a bailiff in relation to a moratorium debt, the client should continue to make the agreed payments. Although no enforcement action may be taken during the moratorium, at the end of the moratorium any unpaid installments could be treated by the bailiff as a breach of the repayment plan. (Note: if the 12-month time limit for the bailiff to take control of goods under the Taking Control of Goods Regs 2013 expires during the moratorium, that period is extended by eight weeks from the end of the moratorium.) Similar considerations apply to rent or mortgage arrears subject to a suspended possession order included in a breathing space. Whilst the landlord or mortgage lender could not take steps to enforce the suspended possession order during the moratorium, clients should be advised that not maintaining payments under that suspended possession order could lead to action for breach of the order once the moratorium ends. Para 8.1 of the guidance confirms that once creditors have been notified of the end of the moratorium they can ‘take any action to enforce their debt’ and ‘resume legal proceedings against your client regarding the debt’.

1 Reg 16 DRS Regs »

Eligibility

To be eligible for a standard breathing space moratorium, a client must meet the following conditions:

•be an individual owing at least one qualifying debt to a creditor;

•live or usually reside in England or Wales;

•not have a DRO, IVA, interim order or be an undischarged bankrupt; and

•not be subject to a breathing space moratorium (including a mental health crisis moratorium) but, if they have previously been subject to a standard breathing space moratorium, that moratorium ended more than 12 months ago.

You can search the Breathing Space Register maintained by the Insolvency Service to establish whether the client has, or previously had, a breathing space moratorium. This information is held for 15 months after any moratorium ended.

Qualifying debts

Any debts to be included in the breathing space moratorium as ‘moratorium debts’ must be ‘qualifying debts’. Most of a client’s debts are likely to be qualifying debts - eg, non-priority credit debts and including government debts such as tax and benefit overpayments, mortgage arrears, rent arrears, guaranteed loans (although the guarantor would need to apply for her/his own breathing space moratorium if eligible).1Reg 5 DRS Regs

While some business debts are qualifying debts, they do not qualify if the client is VAT registered or is a partner in a business with another person and the debt relates solely to the business. According to paragraph 4.11 of the Insolvency Service’s Guidance for money advisers, council tax liabilities that have not yet fallen due are not qualifying debts. The outstanding liability for the remainder of the year is not a qualifying debt unless either all the installments for the year have fallen due and there are arrears or the local authority has served a reminder notice on the client. Paragraph 4.10 of the guidance for money advisers includes overdrafts in the non-exhaustive list of qualifying debts, but with no distinction between historic overdrafts and overdrafts currently in use. You should consider this issue with particular care, especially the need for clients to have a ‘safe’ bank account (see here)2See Penalty Charge Notices enforceable in the County Court (see here) are qualifying debts and councils must not register them at the Traffic Enforcement Centre during a breathing space moratorium. Council almost must not apply for a warrant of control nor allow enforcement of an existing warrant of control to continue during a moratorium without the permission of the County Court (see here). TV licence arrears can be included but not ongoing payments.

In the case of joint debts, both parties are protected from enforcement action by a breathing space moratorium even if only one of them applies.

Excluded debts

The following debts cannot be included in a standard breathing space moratorium. (Note: the list includes debts that would be excluded debts in a bankruptcy or DRO but is actually a wider list):

•secured debts, including not only mortgages and secured loans but also hire purchase and conditional sale agreements (note: arrears of secured debts can be included);

•debts incurred through fraud;

•fines;

•obligations under confiscation orders;

•obligations arising out of an order made in family court proceedings or child maintenance;

•crisis or budgeting loans from the social fund;

•student loans;

•a liability to pay damages for causing death or personal injuries;

•advance payments of UC; and

•any liability for council tax or non-domestic rates that has not yet fallen due (but see above).

It has been held that, in ordinary language, a ‘debt’ is a liquidated sum that is due and owing and that this is also its meaning for the purpose of the BSR. It follows that a contingent liability is not a qualifying debt and so cannot be included in a moratorium. The existence of a moratorium does not prevent the creditor from taking steps to liquidate the debt during the moratorium, but it has also been held that such a debt cannot then be included in a moratorium as an ‘additional debt’ (see below) and so cannot have the protections a moratorium provides to a moratorium debt (see here).3See Axnoller Events Ltd v Brake & Another No.1 [2021] EWHC 1500 (Ch) at para 22 and see also Axnoller Events Ltd v Brake & Another No.2 [2021] EWHC 2308 (Ch) at paras 56 - 61

Other conditions

Before initiating a standard breathing space moratorium, you need to be satisfied that:

•the client is unable, or is likely to be unable, to repay some or all of her/his debts as they fall due; and

•a breathing space moratorium would be appropriate.

In considering the appropriateness of a breathing space moratorium, the regulations require you to take into account the following, namely whether:

•the client has sufficient funds or income available to them to pay their debts as they fall due;

•the client would benefit from entering into a debt solution;

•the client would be eligible to enter into a debt solution either during the moratorium or as soon as possible after it ends; and

•a breathing space moderation is necessary for you to assess which debt solution would be appropriate, to advise your client on an appropriate debt solution or to put a debt solution in place.4Reg 24 DRS Regs

You should also consider whether the client is able to access a debt solution immediately without needing a breathing space moratorium or whether any debt solution they currently have in place is the appropriate solution. You should also bear in mind that there is no discretion to exclude a qualifying debt from a moratorium.

1 Reg 5 DRS Regs »

2 See »

3 See Axnoller Events Ltd v Brake & Another No.1 [2021] EWHC 1500 (Ch) at para 22 and see also Axnoller Events Ltd v Brake & Another No.2 [2021] EWHC 2308 (Ch) at paras 56 - 61 »

4 Reg 24 DRS Regs »

The role of the debt adviser

Initiating a breathing space moratorium is not a self-help option for a client. The regulations provide for the client to make an application to a debt advice provider who has provided her/him with advice either face-to-face, over the telephone or by electronic means. ‘Advice’ is defined as: ‘advice as to the suitability, conditions and consequences of a breathing space moratorium for the debtor’.1Reg 23(7) DRS Regs. See also CONC 8.3.2(1)(c) and CONC 8.3.7(2)(a)

Para 4.3 of the Insolvency Service’s guidance to money advisers provides:

Before you start a standard breathing space you must obtain enough information to understand your client’s financial situation. This is so you can advise them on whether they are suitable for a breathing space and any consequences of being in one. However, it is not necessary to complete the full debt advice process with your client before you consider a breathing space. You also do not need to complete a full Standard Financial Statement at this stage.

Clearly, where the purpose of the breathing space moratorium is to enable you to advise the client on her/his options, then full advice will not have been given and nor may an SFS have been drawn up at this stage. However, where the purpose of the breathing space moratorium is to enable a debt solution to be put in place, then the expectation is that full advice will have been given, including drawing up an SFS. Given that, when advising on the appropriateness of a breathing space moratorium, you willl need to consider whether or not the client is able to repay some or all of her/his debts as they fall due, then some assessment of the client’s financial situation would seem to be required.

The guidance states that clients should be advised on the impact of a moratorium on their credit reference file, namely that, where payments are not being made, this will continue to be recorded.

You will need to obtain from the client:

•her/his full name, date of birth and usual residential address;

•the trading name or names and address of any business carried on by the client; and

•details of all the debts s/he owes and contact details of her/his creditors and of any agents, including bailiffs, acting on their behalf so far as these are know to the client.

As the client is only protected from recovery action by her/his creditors in respect of debts of which the details have been provided to the Insolvency Service, included on the Breathing Space Register and of which the creditor has been notified, you should consider whether it would be appropriate to obtain copies of your client’s credit reference reports.

Initiating a breathing space moratorium

You initiate a breathing space moratorium electronically via the money adviser portal provided by the Insolvency Service. Your organisation rather than you as an individual debt adviser will be registered as the user, which means that colleagues will also have access to the portal and, therefore, to clients’ records. In addition to the client’s personal details, you must include:

•details of the client’s debts, each individual debt being recorded separately rather than as a total to a particular creditor;2This is particularly relevant to debts owed to - eg, HMRC, DWP, councils and debt purchasers. See also para 5.1, Guidance for Money Advisers, Insolvency Service

•contact details of her/his creditors;3The Insolvency Service has pointed out that the County Court Business Centre should not be scheduled as a creditor as it does not have the facilities to forward notifications. and

•contact details of any known agent of the creditor, such as debt collectors or bailiffs.

The Insolvency Service will then add all this information to the Breathing Space Register and send notifications to your client’s creditors and any agents whose details have been provided. The moratorium starts the day after the client’s details are put onto the register and at that point the client’s qualifying debts become moratorium debts. The register includes the client’s full name, date of birth, usual residential address and the date the moratorium started and ended (or was cancelled). Only you, the client and the client’s creditors (but not agents) can access the information held on the register, and creditors can only access details of their own debts but not of those owed to any other creditor.

Corresponding to the electronic money adviser portal is an electronic creditor portal where creditors can not only view their notifications but also notify you of any additional debts, any debts sold on or request a review (see here).

As soon as possible after receiving notification of the start of a breathing space moratorium, creditors must search their records not only to identify the debt notified to them but must also take steps to identify any additional debt(s) owed by the client that were not detailed in the notification they received from the Insolvency Service. Creditors must then:

•inform you of any additional debt(s) they have found;

•if a moratorium debt or any additional debt have been assigned to another creditor, provide you with contact details of that other creditor; and

•inform a creditor to whom a moratorium debt or additional debt has been assigned about the start of the moratorium.

As well as receiving information from creditors about additional debts and other creditors to whom debts have been assigned, you may also receive information about other debts that were not included in the moratorium – eg, from information provided by the client her/himself or her/his credit reference report. You must then add these debts to your client’s record through the money adviser portal so that they become moratorium debts.4It is not clear whether a contingent liability that existed before the start of the moratorium which becomes liquidated during the moratorium falls within the definition of ‘additional debt’ or whether an ‘additional debt’ must have been owing before the start of the moratorium: see Axnoller Events Ltd v Brakes [2021] EWHC 1500 (Ch) and Shelter Specialist Debt Advice Service e-bulletin, June 2021 If 45 or more days have passed since the start of the moratorium, you may choose not to add a debt to the client’s record if you do not consider it appropriate for the moratorium to apply to that debt, taking into account how much of that moratorium remains. If a creditor provides you with details of a debt that has been assigned to another creditor, you must amend the creditor details on your client’s record but not create a record of a new debt. Note: Debts incurred during the breathing space moratorium cannot be included as ‘additional debts’ and neither can further arrears of debts included when the breathing space was initiated.5See paras 4.10 and 4.11 of the Guidance for money advisers and paras 2.6.and 2.7 of the Guidance for creditors at . See also Axnoller Events Ltd v Brake & Another No.2 [2021] EWHC 2308 (Ch) at paras 56 - 61

Should the client’s death occur during the moratorium, the moratorium will end the following day and you must update the client’s record, using the money adviser portal as soon as reasonably practicable on becoming aware of this so that the Insolvency Service can update the register and notify creditors of the end of the moratorium.

Should you become aware that any information you have provided the Insolvency Service through the money adviser portal contains a mistake or inaccuracy, you are required to update your client’s record accordingly.

Non-disclosure of client’s address

The information provided to the Insolvency Service as part of initiating the breathing space moratorium includes details of the client’s usual residential address. This information is available to creditors on the Breathing Space Register. The client can ask you that this address is not disclosed on the ground that disclosure ‘might reasonably be expected to lead to violence against the debtor or against a person who normally resides with the debtor as a member of the debtor’s family’.6Reg 38 DRS Regs The regulation requires the client to explain why her/his address should not be disclosed (which, if not provided in writing, should be fully case recorded) and provide evidence in support (presumably, if that is available). As part of your advice to your client on this issue, you should explain that the Breathing Space Register is not published and nor is it available to members of the public.7Reg 35(4) and (5) DRS Regs. See also para 4.12, Guidance for Money Advisers, Insolvency Service

You are required to consider all requests for non-disclosure and notify the client of your decision within seven days. If you decide that disclosure of the client’s address is appropriate, you must still provide details of the client’s address when initiating the moratorium but there is an option within the money adviser portal to instruct the Insolvency Service not to disclose this address to creditors. Creditors will not be informed of the client’s address nor will it be available on the register itself.

Should your decision be that the client has not sufficiently demonstrated that the grounds for non-disclosure have been made out, the client can appeal that decision to the county court within 28 days of being notified of the decision. The client must make an application on notice in From N244E to the debt advice provider. The court fee is £5.8Para 2.3 PD 70B CPR. Art 2 Civil Proceedings (Fees) (Amendment) Order 2021

It would be advisable to inform the client of your decision in writing, including your reason(s), which should be more detailed if the decision is to refuse the client’s request.

Note: this process could impact on the start of the breathing space moratorium as you would not be able to initiate this until the earliest of:

•the date of your decision the address should not be disclosed; or

•28 days from the date of your decision not to withhold the address with no appeal to the court; or

•the determination of any appeal regarding your decision.

Creditor request for review

Although referred to as a ‘review’, this essentially involves a creditor objecting to the breathing space moratorium in respect of some or all of the debts notified to them by the Insolvency Service. The creditor must request a review within 20 days of the start of the moratorium or, if the creditor has been added subsequently, within 20 days of the moratorium applying them. The review must be requested in writing stating the reason(s) for the review and provide any supporting evidence. The grounds upon which a review can be requested are:

•the moratorium unfairly prejudices the interests of the creditor; or

•there has been some ‘material irregularity’.

The regulations specify the meaning of ‘material irregularity’ as follows:

•the client did not meet the eligibility criteria (see here); or

•a moratorium debt is not a qualifying debt (see here); or

•the client has sufficient funds to pay her/his debts as they fall due.9Reg 17 DRS Regs

If you consider that the creditor has demonstrated unfair prejudice to their interests or that there has been a material irregularity, you must cancel the moratorium in whole or in part unless you consider that the client’s personal circumstances would make the cancellation unfair or unreasonable. Neither the regulations nor the Insolvency Service’s guidance to money advisers provide any advice on how to exercise this discretion. Having come to your decision, you must then notify the creditor of the outcome of your review and, if your decision is to uphold the review request and cancel the moratorium in whole or in part, you must also consult with the client (to the extent that it is possible to do so –ie, that s/he is prepared to co-operate). If your decision is to refuse the creditor’s review request, it would be advisable to provide full reasons for that decision in your response. Equally, if your decision is to cancel the moratorium in whole or in part, you should not only convey this to the client in writing but also provide full reasons.

You must carry out these steps within 35 days of the moratorium starting or, in the case of additional creditors, 35 days of the moratorium applying to them.

If your decision remains that the moratorium should be cancelled in whole or in part you must update the client’s record appropriately through the money adviser portal.10Reg 18 DRS Regs

If the creditor is dissatisfied with your decision, they may apply to the county court for a review that is essentially an appeal. The client has no corresponding right but would, of course, have the right to make a complaint. This application must be made within 50 days of the start of the moratorium or, in the case of additional creditors, within 50 days of the moratorium applying to them. The creditor must apply on notice in Form N244D to the debt adviser and also to the client.11Para 2.2 PD 70B CPR

In the first reported decision on an application to cancel a moratorium (Axnoller Events Ltd v Brake & another [2021] EWHC 2308 (Ch)), the judge declined to lay down any firm guidelines for the future on how to apply the phrase ‘unfairly prejudices’. He did, however, accept that: ‘…unfairness is to be assessed objectively and that this will require the court to embark upon a balancing exercise. I further accept that, where the moratorium discriminates unfairly between creditors, so that the impact on one is significantly more severe than on another, that may well be a proper basis on which the court can say that the moratorium ‘unfairly prejudices’ the applicant creditor. But I also accept that the phrase ‘unfairly prejudices’ should not be confined to that. These are ordinary English words, undefined in the legislation and not obviously terms of art. They can properly be understood to go wider’ (para 31).

Adviser’s midway review

Between days 25 and 35 of a standard breathing space moratorium, you must carry out a review in order to determine whether it should continue or be cancelled in whole or in part. This review can be combined with a creditor’s request for a review when appropriate. When conducting a review, you need to consider the following, namely whether:

•the client is complying with her/his obligations – eg, paying her/his ongoing liabilities or engaging appropriately with you; or

•the client has entered into a debt solution.

If you decide the moratorium should continue, then nothing further is required to be done. However, if your decision is that the client is not complying with her/his obligations or a debt solution has been entered into, then you need to consider whether the moratorium should continue or be cancelled and, if cancelled, whether this should be in whole or in part. On this occasion, the regulations do provide some assistance in coming to your decision:

•if the client has not engaged with you appropriately, you must take into account the reason(s);

•you are not required to cancel a moratorium if the client’s personal circumstances would make the cancellation unfair or unreasonable (there is no guidance on exercising this discretion);

•if the client has not paid her/his ongoing liabilities, you do not need to cancel the moratorium if the client does not have the financial means to pay them.

If your decision is to cancel the moratorium, then you must consult the client about this (to the extent this is possible – ie, that s/he is prepared to co-operate). If your decision is still to cancel the moratorium, you must update the client’s record using the money adviser portal.12Reg 27 DRS Regs You should convey your decision to the client, including full reasons. The client has no right of appeal to, or review by, the court, but again could make a complaint.

The Insolvency Service will notify the relevant creditors of the cancellation and the moratorium will cease to apply to them.

If your client enters into a debt solution either before the midway review point or after you have carried out the midway review and decided the moratorium should continue, there is nothing in the legislation to prevent you from cancelling the moratorium immediately on the basis that the breathing space has fulfilled its purpose and is no longer appropriate - eg, if your client’s DRO application has been approved (subject, of course to it not being ‘unfair or unreasonable’ to do so). In the case of a DMP, the client has not ‘entered into’ the debt solution until all the creditors who are to be involved have agreed to the plan. Once the decision to cancel the moratorium has been made, you must update the client’s record accordingly as above so that the Insolvency Service can notify affected creditors accordingly.

Creditor non-compliance

If creditors do not comply with their obligations in relation to the client under the breathing space scheme, the first step is to point out what those obligations are, how they are not complying with them, that any action(s) taken in breach of those obligations is null and void and requesting that they will comply with them for the remainder of the moratorium. If their non-compliance has been triggered by a request for a review that was not successful, then their remedy was to apply to the court rather than ignore their obligations under the scheme.

If the non-compliance continues, you should consider using the money adviser portal to generate a non-compliance letter in the name of the Insolvency Service which will then be automatically sent to the creditor to remind them of their obligations and request their compliance.

Finally, you should consider making a formal complaint to the creditor which can be escalated to the relevant Ombudsman, if necessary.

1 Reg 23(7) DRS Regs. See also CONC 8.3.2(1)(c) and CONC 8.3.7(2)(a) »

2 This is particularly relevant to debts owed to - eg, HMRC, DWP, councils and debt purchasers. See also para 5.1, Guidance for Money Advisers, Insolvency Service »

3 The Insolvency Service has pointed out that the County Court Business Centre should not be scheduled as a creditor as it does not have the facilities to forward notifications. »

4 It is not clear whether a contingent liability that existed before the start of the moratorium which becomes liquidated during the moratorium falls within the definition of ‘additional debt’ or whether an ‘additional debt’ must have been owing before the start of the moratorium: see Axnoller Events Ltd v Brakes [2021] EWHC 1500 (Ch) and Shelter Specialist Debt Advice Service e-bulletin, June 2021 »

5 See paras 4.10 and 4.11 of the Guidance for money advisers and paras 2.6.and 2.7 of the Guidance for creditors at . See also Axnoller Events Ltd v Brake & Another No.2 [2021] EWHC 2308 (Ch) at paras 56 - 61 »

6 Reg 38 DRS Regs »

7 Reg 35(4) and (5) DRS Regs. See also para 4.12, Guidance for Money Advisers, Insolvency Service »

8 Para 2.3 PD 70B CPR. Art 2 Civil Proceedings (Fees) (Amendment) Order 2021 »

9 Reg 17 DRS Regs »

10 Reg 18 DRS Regs »

11 Para 2.2 PD 70B CPR »

12 Reg 27 DRS Regs »

Mental health crisis moratorium

A client who is receiving mental health crisis treatment can access a mental health crisis moratorium provided an Approved Mental Health Professional (AMHP) has certified that the client is receiving such treatment and provided s/he are otherwise eligible. AMHPs are mental health professionals approved by local authorities. The client’s GP cannot provide the necessary evidence. The AMHP must provide the necessary evidence on a prescribed form, which you should check to ensure it is valid and contains the required information. ‘Mental health crisis treatment’ is defined in the regulations.

It is not necessary to offer advice to the client or someone who is representing her/him about whether a mental health crisis moratorium is suitable but you may choose to do so.

The eligibility conditions for a mental health crisis moratorium are the same as those for a standard moratorium (see here), except that a previous mental health crisis moratorium is not a bar to initiating a new mental health crisis moratorium. The list of qualifying and excluded debts is the same as for a standard moratorium (see here).

Before initiating a mental health crisis moratorium, you must be satisfied that:

•the client is unable, or is unlikely to be able, to pay some or all of her/his debts as they fall due;

•a mental health crisis moratorium would be appropriate; and

•an AMHP has provided evidence that the client is receiving mental health crisis treatment.

The regulations do not provide any additional criteria to be taken into consideration when assessing appropriateness other than whether the client has sufficient funds or income to pay her/his debts as they fall due.

It is mandatory for you to obtain the client’s credit reference report from at least one credit reference agency but you may wish to consider obtaining all three to ensure that as many of the client’s qualifying debts as possible are included in the moratorium.

A mental health crisis moratorium is initiated in the same way as a standard moratorium – ie, electronically through the money adviser portal.

MaPS has funded a specialist provider to take referrals to the mental health crisis moratorium from AMHPs as well as debt advice providers. In England, the service provider is Rethink Mental Illness and, in Wales, is Citizens Advice Cymru. MaPS is also providing a single point of entry to the scheme which can be accessed at: .

Creditors will receive notifications from the Insolvency Service in the same way. The client (or their representative) can request that the client’s usual residential address is not disclosed (see here). Creditors’ obligations are the same as for a standard moratorium (see here) and creditors can request you to carry out a review (see here) (the regulations require you to consult with the client to the extent that it is possible to do so where you are minded to agree to the creditor’s request).

A mental health crisis moratorium lasts for as long as the client is receiving mental health crisis treatment plus 30 days. There is no midway review (see here) in relation to a mental health crisis moratorium. Instead, you must request information from the client’s ‘nominated point of contact’ about her/his treatment. The nominated point of contact (whose details must be provided to the Insolvency Service when initiating the moratorium) is a person named in the AMHP’s evidence form and should be someone who has ongoing involvement in the client’s crisis care. The nominated point of contact is the person who needs to respond to any requests from you for information, and they should proactively inform you when the client’s mental health crisis treatment has ended.

Between 20 and 30 days after the moratorium started you should contact the nominated point of contact to check that the client’s mental health crisis treatment is still continuing. The regulations do not provide for any time limit for the nominated point of contact to respond, so it would be appropriate for you to set a deadline when contacting her/him of, say, 14 days’ maximum. This request should be repeated every 20 to 30 days from the date of the last request for as long as your client’s crisis treatment continues.

Once the client is no longer receiving crisis treatment, you must update your client’s record through the money adviser portal. The Insolvency Service will send notifications to creditors and the moratorium will end 30 days after the date the client’s treatment ended. If the client’s nominated point of contact does not respond to a request for information, you must update the client’s record to this effect and the moratorium will end 30 days after the date of your last request. Before taking this step you may wish to send the nominated point of contact a reminder after your original deadline has expired, giving her/him a further seven days in which to respond and allowing adequate time before the next request for information is due to be made.

Note: there is no limit on the number of times a client can enter a mental health crisis moratorium. A client who is no longer receiving mental health crisis treatment can still enter a standard breathing space moratorium if appropriate.

End of the moratorium

For whatever reason the moratorium ends, the client should be informed that the moratorium has not had the effect of writing off or reducing her/his debts and that they are still owing.

When creditors receive their notification that the moratorium has ended, they will (depending on the nature of any debt solution entered into by the client during the moratorium) be able to:

•resume adding interest, fees, penalties and interest to their debts from the date the moratorium ended (but not any that accrued, or would have accrued during the moratorium);

•take action to recover their debt, including contacting the client; and

•resume or begin legal proceedings against the client for their debts.

Statutory debt repayment plans

Statutory debt repayment plans are expected to be introduced during 2024 under the Financial Guidance and Claims Act 2018. At the time of writing, the details of the scheme have not been finalised. HM Treasury has stated that a public consultation is planned for early 2022 with the draft regulations published and finalised before the end of the year. The aim of the statutory debt repayment plan is to enable clients with problem debt to enter into formal agreements with their creditors to repay their debts in full over an extended period.1 Reg 28(2) DRS Regs. HM Treasury has published guidance on the scheme to AMHPs and other mental health and care professionals together with the evidence form but it may also be of interest to advisers. These can be accessed at: gov.uk/government/publications/debt-respite-scheme-breathing-space-guidance-on-mental-health-crisis-breathing-space

1 Reg 28(2) DRS Regs. HM Treasury has published guidance on the scheme to AMHPs and other mental health and care professionals together with the evidence form but it may also be of interest to advisers. These can be accessed at: gov.uk/government/publications/debt-respite-scheme-breathing-space-guidance-on-mental-health-crisis-breathing-space »

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