Newer version available

There is a newer version of this publication available:
Debt Advice Handbook 14th edition

Chapter 1: Debt advice: an outline

• 1. Professional debt advice
• Ensuring good practice
• The client's best interests
• A professional attitude
• A commitment to social policy
• A sound knowledge of law and procedures
• A commitment to developing the service
• A systematic approach
• An ability to involve the client in informed choices
• 2. The debt advice system
• Stages of the debt advice process
• Information to clients
• Monitoring creditor practices
• Credit reference agencies
• Recording defaults
• If the information held is incorrect
• 3. Administration
• The triage interview
• Making appropriate referrals
• Case recording
• Correspondence
• Reviews
• Closing cases

This chapter covers:

1. Professional debt advice (next)

2. The debt advice system (here)

3. Administration (here)