Terms of Use

1.1 In this Agreement words and phrases have the meaning given to them in this clause 1:

2.1 CPAG shall at all times during the term of this Agreement:

2.2 CPAG shall not sell or offer to sell Subscription Packages to Subscribers who are based outside the UK (“Territory”).

3.1 Sharing login credentials or distributing the content of the Subscription Package, including printing or forwarding materials to others, is strictly prohibited. The subscription is granted for use by the Subscriber only.

3.2 The content of the Subscription Package may not be reproduced, redistributed, or used for any commercial purpose, including resale or inclusion in training or event materials, without express permission from CPAG.

4.1 CPAG may charge a Subscriber such fee for its Subscription Package as it may determine from time to time (“Subscription Fee”).

4.2 CPAG may in its absolute discretion decline for any reason to fulfil an Order and no obligation or liability to CPAG or to any other person shall be incurred by CPAG in doing this.

5.1 CPAG may invoice the Subscriber for the Subscription Fee for the full Subscription Term at any time after CPAG has accepted the Order, and such invoice shall be payable in full, without deduction or set-off, in the agreed currency in accordance with the terms of the invoice.

5.2 If the Subscriber reasonably and genuinely disputes any Subscription Fee or other charges invoiced by CPAG under this Agreement, the Subscriber shall:

5.3 In the event that a Subscription Package is cancelled by the Subscriber within 14 working days of being purchased, the Subscriber shall receive a full refund.

5.4 In the event that a Subscription Package is cancelled or terminated at any time during the Subscription Term, CPAG shall not be obliged to refund any Subscription Fees or other fees or charges to the Subscriber. In the event that CPAG does elect to make any refund or partial refund to the Subscriber, CPAG shall promptly refund to the Subscriber the corresponding amount paid by that Subscriber.

6.1 Subscription Fees and all other charges are exclusive of value added tax (VAT) or any other sales or similar taxes which are or may be applicable.

6.2 All amounts due to be paid to CPAG under this Agreement shall be paid in full, without set-off or counterclaim and free and clear of and without any deduction or withholding for, or on account of, any present or future taxes, duties, levies, imposts or charges of any nature.

6.3 If CPAG is required by any law or regulation to make any deduction or withholding (on account of tax or otherwise) from any payment, CPAG shall, together with such payment, pay such additional amount as will ensure that CPAG receives, free and clear of any tax or other deduction or withholding, the full amount which it would have received if no such deduction or withholding had been required.

7.1 In the event that a Subscription Package expires or is terminated without being renewed within three months of termination or expiry, CPAG shall be entitled to contact the Subscriber in order to offer a new Subscription Package directly to that Subscriber (“Direct New Subscription”).

8.1 This Agreement will commence on the Effective Date and will continue unless terminated by either party giving the other no less than 30 days’ written notice for one year, save for cancellation pursuant to clause 5.3.

8.2 Either party may terminate this Agreement on any material breach of this Agreement by the other party which (in the case of a breach capable of remedy) is not remedied within 30 days of receipt of a written request to remedy the same.

8.3 CPAG may terminate this Agreement immediately on notice if the Subscriber fails to pay any overdue amount due under this Agreement within 60 days after a written demand by CPAG for payment, except where the Subscriber has disputed the amount in accordance with clause 5.2.

8.4 Upon any termination of this Agreement, CPAG shall cease all Services, and all rights and obligations of the parties under this Agreement shall cease except for the Subscriber’s obligation to make any payments of any fees to CPAG accrued prior to or after the date of termination.

8.5 Any termination of this Agreement is without prejudice to any other rights or remedies a party may be entitled to under this Agreement or at law and shall not affect any accrued rights or liabilities of either party.

9.1 This Subscription Package is sold subject to the condition that it shall not, by way of trade or otherwise, be lent, resold, hired out, or otherwise circulated without CPAG’s prior consent in any form of binding or cover other than that in which it is published, and without a similar condition, including this condition, being imposed on the subsequent purchaser.

9.2 All content within the Subscription Package, including text, images, and resources, is protected by copyright law. Any unauthorised reproduction, distribution, or commercial use of the materials without express permission from CPAG constitutes an infringement of copyright.

9.3 Subscribers are expressly prohibited from uploading, inputting, or incorporating any content from the Subscription Package into any AI tools, machine learning systems, or automated processes without prior written consent from CPAG. This includes, but is not limited to, using content for training or improving AI algorithms or systems. All content remains the intellectual property of CPAG, and any unauthorised use of such content in AI-related applications is a violation of this Agreement and may result in the termination of access to the Subscription Package.

10.1 This Agreement refers to the following additional terms, which also apply to your purchase of a Subscription Package, CPAG’s Privacy Policy, which explains how we collect, use and store Subscriber personal data.

11.1 Each party agrees to preserve the confidentiality of all Confidential Information of the other party that is obtained in connection with this Agreement, and shall not, without the prior written consent of the other party, disclose or make available to any person, or use for its own benefit other than as contemplated by this Agreement, any such Confidential Information of the other party. “Confidential Information” shall mean information pertaining to the business of either party that is actually confidential, is disclosed at the request of, or with the consent of, the receiving party, whether labelled confidential or not. Any Confidential Information delivered in tangible form shall be promptly returned upon written request of the disclosing party.

11.2 Information will not be deemed confidential if it: (a) is already known prior to the Agreement to the receiving party; (b) is or becomes publicly available (other than through unauthorised access by the receiving party); (c) is made available to the receiving party by any person other than the disclosing party without breach of any obligation of confidentiality of such other person; or (d) is independently and lawfully developed by the receiving party.

11.3 The obligations of this section shall survive any termination of this Agreement.

12.1 Neither CPAG nor any third-party provider of information endorses nor guarantees the accuracy, completeness, or usefulness of any content in the Subscription Packages, nor their merchantability or fitness for any particular purpose nor that the delivery will be error-free or at a particular time.

12.2 Each party warrants and represents to the other that it has the full power and authority to enter into this Agreement.

12.3 It is hereby agreed that except as expressly set out in this Agreement and to the extent permissible by law, all warranties, conditions, representations, terms or undertakings, express or implied, statutory or otherwise are hereby excluded.

12.4 CPAG shall not have any liability to the Subscriber to the extent such liability arises as a result of a breach of this Agreement by CPAG or a breach of the CPAG Terms and Conditions (or any other contractual terms between CPAG and the Subscriber) by CPAG.

13.1 CPAG shall at all times comply with all applicable laws related to bribery, corruption and related matters including the Bribery Act 2010 and the laws of the Territory.

14.1 Neither party shall be held responsible or liable for any losses arising out of any delay or non-performance of any part of this Agreement due to any cause beyond the reasonable control of the party delayed or unable to perform any part of this Agreement. When a party’s delay or non-performance continues for a period of at least fifteen days, the other party may terminate this Agreement.

14.2 The Subscriber may not assign at law or in equity any benefit or otherwise transfer, delegate or sub-contract any of its duties or obligations under this Agreement without the prior written consent of CPAG. CPAG may assign at law or in equity any benefit or transfer, delegate or sub-contract any of its duties or obligations under this Agreement.

14.3 Subject to clause 14.4, any notice, consent or other communication required to be given under this Agreement shall be made in writing and shall be delivered by hand, recorded delivery or courier to the other party and shall be deemed to have been received, if delivered by hand, at the time and date of delivery; and if sent by recorded delivery at the recorded or courier, upon the date of receipt (as evidenced by signature). Any such communication made by either party shall be sent to the other party at the address or relevant contact details as provided by such party.

14.4 Either party may also deliver any notice, consent or other communication to the other party by email. Notice given by email will be deemed to be received when sent.

14.5 If a provision of this Agreement (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this Agreement, and the validity and enforceability of the other provisions of this Agreement shall not be affected. If a provision of this agreement (or part of any provision) is found to be illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

14.6 No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

14.7 This Agreement constitutes the whole agreement between the parties and supersedes all previous agreements between the parties relating to its subject matter. Each party acknowledges that, in entering into this Agreement, it has not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in this Agreement. Nothing in this clause 14.7 shall limit or exclude any liability for fraud.

14.8 A person who is not a party to this Agreement shall not have any rights under or in connection with it.

14.9 Any amendments or modifications made to this Agreement by CPAG will be implemented upon reasonable written notice to the Subscriber.

14.10 The rights and remedies provided under this Agreement are in addition to, and not exclusive of, any rights or remedies provided by law.

15.1 This agreement shall be governed by and construed in accordance with the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts.