Debt Advice Handbook (13th edition)Chapter 15: Personal insolvency 4. Individual voluntary arrangements
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4. Individual voluntary arrangements
When an individual voluntary arrangement is appropriate
Only an individual can enter into an individual voluntary arrangement (IVA), including someone who is currently bankrupt and for whom an IVA is a more attractive option (see here).
An IVA can be explored if the client wishes to avoid bankruptcy
and has at least £50 a month available income and/or a lump sum or non-essential asset available to pay her/his creditors.
An IVA lasts for a fixed period. This is usually not more than five or six years, unless a single-payment IVA is agreed involving a lump sum, and so an IVA should be considered if an informal payment arrangement is likely to last longer. If a client has no assets that are at risk in bankruptcy, s/he may want to consider bankruptcy, rather than an IVA, because if payments have to be made, they will only last for a maximum of three years (see here).
There is no maximum or minimum level of debt for an IVA, but, in view of the costs involved, it is unlikely to be appropriate unless the client has two or more debts totalling at least £8,000. An IVA is unlikely to be appropriate if the client:
    •is not insolvent; and
    •has no surplus income; and
    •can pay debts in full within six years.
IVAs are unlikely to be suitable for clients with very low levels of debt and clients who meet the criteria for a DRO may not be suitable for an IVA. Consideration should be given to the suitability of an IVA for clients with debts below £5,000 and the reasons the client chose an IVA rather than other available debt relief or options should be clearly documented in the proposal. Where the client’s income is solely made up of benefits or state pension, an IVA is very unlikely to be a suitable solution for that client. However, if an IVA is to be proposed in these circumstances, the reasons why it is considered suitable should be clearly documented in the proposal.
A client faced with being made bankrupt by a creditor (see here) should always consider an IVA as an alternative option if s/he does not want to become bankrupt and is not in a position to challenge the creditor.
Straightforward consumer individual voluntary arrangements
The individual voluntary arrangements protocol
The IVA protocol provides a standard framework for straightforward consumer IVAs and includes standard documentation and terms. The 2016 version of the protocol applies to all protocol-compliant IVAs entered into between 1 June 2016 and 1 August 2021. Details of both the 2016 and 2021 versions of the protocol can be found at gov.uk/government/publications/individual-voluntary-arrangement-iva-protocol There are also a number of Annexes attached to the 2021 version of the protocol, including:
    •Standard terms and conditions (Annex 2);
    •IVA proposal template (Annex 4);
    •Flowchart explaining process for the release of equity (Annex 5);
    •Illustration of annual distribution of payments between fees and creditors (Annex 6).
The protocol sets out a standard approach to:
    •ensuring the client has received full and appropriate advice;
    •the content of the proposal to the client’s creditors;
    •assessing and verifying the client’s income and expenditure;
    •dealing with the equity in the client’s home; and
    •the terms and conditions to be included in the IVA.
Creditors are expected to accept a protocol-compliant IVA and not propose any unnecessary modifications. If they vote against it, they are expected to disclose their reasons to the IVA provider.
A client is likely to be suitable for a protocol-compliant IVA if s/he has:
    •a regular sustainable income – eg, from employment or from a regular pension; and
    •several lines of credit; and
    •uncomplicated assets.
The 2021 version of the protocol requires the IVA provider to satisfy themselves that appropriate debt advice has been provided to the client by an FCA regulated debt advice provider or one who is working under the relevant exclusion who is able to provide such advice and keep records to evidence this, including the long-term suitability and viability of the proposed IVA.
A reasonably steady income stream is necessary in order for the client to be suitable to be dealt with under the protocol. Self-employed clients are suitable if that self-employment produces a regular income. If income is uneven or unpredictable, this should be highlighted in the proposal. Clients with more than 20 per cent of their income from bonuses or commission or who are unemployed may not be suitable.
The client should not have any disputed debts. In order to give creditors confidence that the proposed IVA is the most appropriate solution to the client’s debt problems, IVA providers carry out a ‘due diligence’ process. This means the client is given appropriate advice, including information on the advantages and disadvantages of the various options available for resolving her/his particular debt problem. Previous attempts to resolve the client’s financial difficulties must be included in the proposal, together with an explanation of their failure and details of any payments made to an advice provider. The protocol also reassures creditors that the IVA provider has verified the information contained in the proposal. Creditors generally accept financial statements drawn up in accordance with the standard financial statement (see here) guidelines. Note: if the client is under 55, only minimum pension contributions should be allowed as essential expenditure – the IVA protocol imposes some restrictions on the pension contributions made by clients aged 55 or above.
Under the 2021 version of the protocol, the client’s financial statement should be drawn up in line with the SFS and any deviations from the spending guidelines should be explained in the proposal. The client’s income and expenditure should be a realistic reflection of their financial position and at levels considered to be reasonably likely to be sustainable over the duration of the IVA. The IVA provider should ensure that any state benefits including those relating to ill-health, disability or caring responsibilities are included as income and any caring costs included as expenditure.
The client’s home
The protocol applies whether or not the client is a homeowner. If the client is a homeowner, the IVA must deal with the equity in the home. The position under the 2016 version of the protocol is as follows.
Six months before the end of the IVA, the client is expected to remortgage or take out a secured loan to release any equity above £5,000 up to a maximum of 85 per cent of the ’loan-to-value’ – ie, 85 per cent of the valuation less any outstanding mortgage, provided the increased remortgage or secured loan payments are not more than 50 per cent of the monthly payment into the IVA and that the remortgage or secured loan term does not extend beyond the date of the client’s state retirement age or the existing mortgage term. The remortgage or secured loan repayments are deducted from the client’s contribution to the IVA. If, as a result, the client’s payments into the IVA fall below £50 a month, the IVA is concluded. If the client is unable to remortgage in this way, the IVA is extended for up to 12 months.
Under the 2021 version of the protocol, the client is required to value the home at the start of the IVA and the IVA provider must determine whether there is any potenttial equity which can be paid into the IVA. There are then three options:
    •The equity is less than £5,000: The IVA will be proposed for 60 months with no requirement to further value the equity;
    •The equity is more than £5,000 but the client is unlikely to be able to obtain a suitable re-mortgage or secured loan: The IVA will be proposed for 72 months with no requirement to further value the equity;
    •The equity is more than £5,000 and the client may be able to obtain a suitable re-mortgage or secured loan: The IVA will be proposed for 72 months with a review at month 54 when the property will be valued again; if the client is then able to obtain a suitable re-mortgage or secured loan in order to pay equity into the IVA, the IVA will reduce to 60 months.
Otherwise, the terms under which the client will be required to release equity are as under the 2016 version of the protocol noted above.
Standard terms and conditions
In addition to the protocol, there are standard terms and conditions.
The supervisor (see here) carries out a review of the client’s income and expenditure every 12 months and the client is expected to increase her/his contributions to the IVA by 50 per cent of any net surplus. Overtime, bonus and commission payments in excess of 10 per cent of the client’s normal take-home pay must be disclosed and 50 per cent of the excess paid to the supervisor. If the client is made redundant during the IVA, s/he must pay any amount in excess of six months’ take-home pay into the IVA. In addition, the client must report any increases in income or additional sources of income to the supervisor. A review of the client’s income and expenditure should then be carried out and an ‘appropriate’ payment set up.
The client must not obtain any credit of more than £500 without the prior approval of the supervisor other than as provided for in her/his income and expenditure. This does not apply to any re-mortgage of, or release of equity in, the client’s home under the terms of the IVA.
The supervisor can also reduce the dividend payable by up to 15 per cent without referring back to creditors to reflect changes in the client’s income and expenditure.
The client may be allowed ’payment holidays’ or to make reduced payments into the IVA for periods of up to nine months in total if, because of a change in circumstances such as an emergency item of expenditure or other unforeseen reduction in income, s/he is unable to make her/his full contributions or pay anything at all. The IVA is extended by no more than 12 months in order to recover the shortfall.
The supervisor can extend the IVA for up to six months without the agreement of creditors if the client has failed to disclose income.
Many IVAs provide that, if the client defaults, the arrangement automatically comes to an end and/or the supervisor may make the client bankrupt. The standard terms state that, if the client’s contributions fall more than three months in arrears (unless this has been agreed) or s/he has failed to comply with any of her/his other obligations under the IVA, the supervisor should give the client up to one month to remedy or explain any default. If the client fails to do this, the supervisor must either issue a certificate of termination bringing the arrangement to an end or refer the matter to the creditors within 28 days to:
    •vary the terms of the IVA; or
    •bring the arrangement to an end by issuing a certificate of termination; or
    •make the client bankrupt.
Advantages and disadvantages
Advantages
    •The client avoids the stigma or publicity that is attached to bankruptcy.
    •Debts included in the IVA are partially written off, no further interest or charges are added and any enforcement action by those creditors ceases.
    •The client is not forced to sell her/his home.
    •IVAs are flexible and can be drawn up to meet the client’s situation. For instance, clients can propose stepped repayment arrangements, and assets are not automatically lost if the creditors agree – eg, because, overall, they will be better off than in bankruptcy.
    •Creditors should receive higher payments than they would in a bankruptcy.
    •Unsecured creditors who vote against the IVA are still bound by it.
    •The client is not subject to the restrictions imposed in bankruptcy and so can still be a company director without the court’s permission, and may find it easier to obtain credit for a business than s/he would following bankruptcy.
    •The client could be in a profession that means s/he could lose her/his job in the event of bankruptcy – eg, accountancy or the legal professions.
    •An IVA is time limited and does not involve any investigation of the client’s affairs (although the client does have to confirm that s/he has not entered into any ’antecedent transactions’ – see here).
Disadvantages
    •The client must have two or more unsecured creditors and unsecured debts of at least £8,000 for an IVA to be a viable option.
    •If the IVA fails, the debts plus any interest or charges which have accrued become payable in full.
    •The client is generally required to make higher payments over a longer period than in a bankruptcy.
    •The costs of an IVA are relatively high and may have to be paid in advance (although it should be possible to find an insolvency practitioner who does not require upfront fees).
    •A significant proportion of the instalments paid into an IVA goes to pay the insolvency practitioner’s fees and, if the IVA fails, the client may find that s/he has made substantial payments but has made little or no repayment to creditors.
    •Assets are at risk if the creditors do not agree to exclude them.
    •The client may still be made bankrupt if the IVA fails and the costs of the unsuccessful IVA are added to the debts.
    •The client is closely monitored by the supervisor during the period of the IVA and must report any changes of circumstances.
    •The client’s proposal must be realistic and sustainable over the term of the IVA because, if her/his circumstances change, the IVA may fail if the supervisor cannot persuade the creditors to agree to a new arrangement.
    •IVAs are a matter of public record and future applications for credit could be affected.
Applying for an individual voluntary arrangement
The first step is to find an insolvency practitioner
prepared to act for the client. Many advice agencies have referral arrangements with insolvency practitioners and can arrange an initial free consultation. If you have no contacts, use gov.uk/find-an-insolvency-practitioner to find an insolvency practitioner in your area. Avoid companies which say they can refer clients to an insolvency practitioner in return for a fee.
Insolvency practitioners are required by their regulators to make sure that the client is given an explanation of all the options available, the advantages and disadvantages of each and the likely costs of each so that the debt solution best suited to her/his circumstances can be identified. This explanation should be confirmed to the client in writing.1Insolvency Practitioners Association, Statement of Insolvency Practice 3.1, available at insolvency-practitioners.org.uk/regulation-and-guidance/sips
The insolvency practitioner’s fees are agreed as part of the IVA. Most insolvency practitioners do not charge upfront fees, but are paid on an ongoing basis from the payments made into the IVA and before the creditors are paid.
The client should take as much information on her/his financial affairs as possible to the insolvency practitioner, including details of debts, assets, income and expenditure.
 
1     Insolvency Practitioners Association, Statement of Insolvency Practice 3.1, available at insolvency-practitioners.org.uk/regulation-and-guidance/sips »
The proposal
The insolvency practitioner draws up a ’proposal’ for the client’s creditors. S/he has a duty to ensure a fair balance between the interests of the client and the creditors. In the proposal, the client makes a repayment offer to the creditors.
The proposal must be accepted by creditors owed 75 per cent or more of the total amount of the client’s debts. However, only the debts of the creditors who actually vote are counted (see here). For example, if the client has total debts to creditors of £20,000, but only £10,000 worth of creditors vote, the proposal can be approved, provided at least £7,500 worth of creditors vote in favour.
To gain acceptance, a proposal should contain a more attractive financial offer than the creditors could expect to receive in a bankruptcy. This means paying a higher dividend to creditors, and the proposal sets out how the client intends to achieve this. It is an offence for a client to make any false representations or to act (or fail to act) in a fraudulent manner with the intention of having an IVA proposal approved.1s262A IA 1986
If both members of a couple want to enter into IVAs covering debts in their sole and joint names, they cannot make a joint proposal. They could make separate proposals that involve a joint repayment arrangement, containing sole and joint debts based on one financial statement and involving only one set of fees (which is therefore cheaper than two unrelated IVAs). However, in order to obtain approval of their IVAs, each proposal must be considered separately and each member of the couple must obtain the required majority of her/his own creditors in favour.
 
What the proposal must include
The proposal must include:
    •details of the proposed arrangements, including why an IVA is the appropriate solution and likely to be accepted by creditors. IVAs do not usually provide for the client’s debts in full. They normally provide for her/his available income and the proceeds of the sale of any assets to be distributed to creditors on a pro rata basis, with the balances being written off – ie, a composition;
    •the anticipated level of the client’s income during the period of the IVA;
    •details of all assets (and their estimated value) and of any assets available from third parties, such as relatives or friends;
    •details of any charges on property in favour of creditors and of any assets that the client proposes to exclude from the IVA. It is usual to make some arrangement for realising the client’s share in any equity in the family home and, if this provision is included in the IVA, the client should be aware of its significance;
    •details of the client’s debts and of any guarantees given for them by third parties. Note: the approval of an IVA does not prevent creditors from recovering their debt from any guarantor(s) and a guarantor can only claim a dividend in the IVA once the debt has been paid off in full;
    •the proposed duration of the IVA and the arrangements for paying creditors, including the estimated amounts of payments and frequency. IVAs do not normally last longer than five or six years;
    •details of the supervisor, and of the fees to be paid to the nominee and the supervisor;
    •whether the client has previously made any IVA proposal in the previous 24 months and, if so, whether:
      ◦that proposal was approved and the IVA has been completed; or
      ◦that proposal was rejected or the IVA was terminated and, if so, how that proposal differs from the present one.
Note: student loans cannot be included in an IVA. Similarly, a student loan cannot be included as part of the client’s income for the purposes of an IVA.2Reg 8(b) Education (Student Loans) (Repayment) (Amendment) Regulations 2010, No.661 Child support arrears cannot be included in an IVA.3CMEC v Beesley [2010] EWCA Civ 1344 (Adviser 141 abstracts)
It is usual for IVAs to contain provisions for any ’windfall’ payments (eg, assets received by the client during the term of the IVA) to be taken into account. Protocol-compliant IVAs (see here) also make specific provisions to deal with receipt of redundancy payments. It is also usual to include specific proposals about any beneficial interest the client may have in the family home.
In the case of a protocol-compliant IVA, the proposal should also contain details of any other previous attempts to deal with the client’s financial problems and the reasons why these were unsuccessful. The IVA provider should give the client advice and information on the advantages and disadvantages of all available debt solutions (including bankruptcy). The proposal may contain details of any recommendations made to the client and the reasons s/he has decided to propose an IVA.
Note: an experienced insolvency practitioner will be aware of the proposals that are likely to be acceptable to creditors and the court, and will ensure that the proposal complies with the requirements of the Insolvency Act. The insolvency practitioner is required to endorse the notice of the proposal to indicate that s/he is prepared to act and will not do so unless s/he is satisfied that the proposal is viable.
 
1     s262A IA 1986 »
2     Reg 8(b) Education (Student Loans) (Repayment) (Amendment) Regulations 2010, No.661 »
3     CMEC v Beesley [2010] EWCA Civ 1344 (Adviser 141 abstracts) »
After the proposal is made
Once the insolvency practitioner has signed the proposal, s/he becomes the client’s ’nominee’.
Once the proposal is made, the client must prepare a statement of affairs, containing details of the matters contained in the proposal.
Within 14 days, the nominee must submit a report to the client’s creditors stating in her/his opinion:
    •whether the proposed IVA has a reasonable prospect of being approved and implemented;
    •whether a meeting of the client’s creditors should be held to consider the proposal.
At the same time, the nominee should also submit:1s256A IA 1986; r8.19 I(E&W) Rules 2016
    •her/his comments on the client’s proposal;
    •a copy of the proposal;
    •a copy of the statement of affairs;
    •a copy of the endorsed notice of proposal of the nominee’s agreement to act;
    •where applicable, a statement that no application is to be made for an interim order (see below).
 
1     s256A IA 1986; r8.19 I(E&W) Rules 2016 »
Interim orders
Until the IVA is approved, the client is vulnerable to enforcement action by creditors. To avoid this, once the insolvency practitioner has become the nominee, the client can apply to the court for an ’interim order’.1s253 IA 1986 If an interim order is granted:2s252 IA 1986
    •a creditor cannot attempt to make the client bankrupt;
    •a landlord cannot repossess the client’s property without permission of the court;
    •court proceedings or other enforcement action (including taking control of goods) cannot start or continue against the client or her/his property without the court’s permission.
The application is made to the court for the insolvency district in which the client resides.3r10.48 I(E&W) Rules 2016 It must be accompanied by a witness statement and a copy of the notice of the proposal endorsed with the nominee’s consent to act. A court fee of £280 is payable. Remission may be available (see here).
It is no longer compulsory for a client to apply for an interim order and so s/he can put forward her/his proposal for an IVA without applying for one. However, the client is vulnerable to any enforcement action by a creditor until the IVA is agreed – eg, if a creditor has applied for a charging order, the client will need to apply for the consideration of the final order to be adjourned so that the debt can be included in the IVA.
Applications for interim orders are rare.
Note: see here if the client or a member of her/his family is at risk of violence and does not want details of her/his address to be entered on the Individual Insolvency Register.
 
1     s253 IA 1986 »
2     s252 IA 1986 »
3     r10.48 I(E&W) Rules 2016 »
The creditors’ decision
Since April 2017, a meeting of all the client’s creditors is not required.1I(E&W) Rules 2016 However, there will be a meeting if one is requested by:
    •10 per cent in value of the creditors; or
    •10 per cent of the total number of creditors; or
    •10 individual creditors.
Creditors are asked to make decisions by a variety of means, including by correspondence, electronic voting and virtual meetings. The creditors consider the proposal and vote on it. The proposal can be amended by the creditors, but the client must consent to any modifications.
The proposal must be approved by 75 per cent or more of the creditors (in value of debts owed to them) who vote on it. Some smaller creditors do not vote. Certain creditors, such as banks, always vote and, as they also tend to be the largest creditors, any proposal is unlikely to be approved unless these creditors agree. The practice of some banks of referring all proposals they receive to a voting house (which recommends an acceptance or refusal) means that they can influence the content of the proposal and its eventual outcome, even if as individual creditors they would not be in a position to block the IVA.
The nominee may discuss the proposal with creditors beforehand to obtain agreement.
The creditors cannot approve a proposal that would affect the rights of a preferential creditor in bankruptcy (such as arrears of wages owed to employees of the client) or the rights of secured creditors (such as a mortgage lender) without their consent.2s258 IA 1986 Unless the IVA specifically excludes a secured lender’s right to enforce its security, it may still be able to do so even if it has agreed to being included in the IVA.3Rey v FNCB [2006] EWHC 1386 (ChD) (Adviser 117 abstracts)
If the proposal is approved, it takes effect immediately and is binding on every creditor entitled to vote. Creditors who did not receive notice of the meeting are still entitled to be paid in accordance with the terms of the IVA and the client must make payments to them as well as to the creditors who were notified.4s260 IA 1986
Usually, the creditors also approve the nominee’s appointment and s/he becomes the ’supervisor’ of the IVA.
 
1     I(E&W) Rules 2016 »
2     s258 IA 1986 »
3     Rey v FNCB [2006] EWHC 1386 (ChD) (Adviser 117 abstracts) »
4     s260 IA 1986 »
After the meeting
The outcome of the meeting, virtual or otherwise, must be reported to the creditors within four business days or, if an interim order is made, as soon as possible after the report is filed in court.
Within 14 days of the date of the meeting, the supervisor must send details of the IVA and of the client to the Secretary of State to enter on the Bankruptcy and Insolvency Register. The register comprises two parts: the Individual Insolvency Register, containing details of bankruptcies, IVAs and debt relief orders, and the Bankruptcy and Debt Relief Restrictions Register, which contains details of restriction orders and undertakings.
Clients at risk of violence
If disclosure of the client’s current address could lead to violence against her/him or a member of her/his family who normally lives with her/him, a court may order that:1rr20.1-20.3 I(E&W) Rules 2016; see also M Gallagher, ‘Bankruptcy etc: address withheld orders’, Adviser 142
    •details of the client’s address be withheld from any court file;
    •the client’s details entered on the Individual Insolvency Register must not include details of her/his current address;
    •if a post-bankruptcy IVA is made which results in the bankruptcy order being annulled (see here), any notice permitting this must not include details of the client’s address.
An application to withhold an address if someone is at risk of violence can be made by the client, the nominee/supervisor, the official receiver or the Secretary of State, but in practice, is likely to be made by the client. The application can be made as soon as the nominee agrees to act in relation to an IVA proposal which may be preferable for the client as s/he then has certainty that her/his address will not be advertised.2r20.2 I(E&W) Rules 2016 The application can also be made after the IVA is approved.3r20.3 I(E&W) Rules 2016 Form 1AA should be completed and must be accompanied by a witness statement containing sufficient evidence to support the application. The nominee/supervisor must be named as the respondent to the application and the client should obtain her/his written consent to the application and attach it to Form 1AA. The court fee is £280. Remission of the fee is available although advisers report that some courts are not charging the fee even where the client does not strictly qualify for remission because of the nature of the application (see here).
 
1     rr20.1-20.3 I(E&W) Rules 2016; see also M Gallagher, ‘Bankruptcy etc: address withheld orders’, Adviser 142 »
2     r20.2 I(E&W) Rules 2016 »
3     r20.3 I(E&W) Rules 2016  »
Challenging an individual voluntary arrangement
The client, or any creditor, can appeal to the court against the IVA within 28 days of the creditors’ meeting on the grounds that:
    •there were irregularities in the way the meeting was held – eg, the proposal contained misleading or inaccurate information; or
    •the arrangement unfairly prejudiced the rights of a creditor – eg, if the meeting approved a proposal to include a debt which is not provable in bankruptcy, such as a magistrates’ court fine, thus preventing the creditor from taking action to recover full payment.
Because an IVA is an agreement between the client and her/his creditors, in theory any debt can be included (apart from secured creditors who can only be included if they specifically agree, child support arrears and student loans). However, in the case of other debts which cannot be proved in bankruptcy and/or are still payable by the client after discharge from bankruptcy (see here), it may be necessary to replicate their treatment in bankruptcy in order to avoid creditors successfully challenging the approval of an IVA in which they find themselves unwilling participants. This can be done either by agreeing to exclude them altogether and leaving them to be paid outside the IVA or by including them with their agreement.
If a creditor challenges an IVA and the court considers the challenge is justified, it may:1s262 IA 1986
    •revoke (or suspend) the IVA; or
    •direct that a fresh creditors’ meeting be held to consider a new agreement or reconsider the existing agreement (and renew any interim order).
 
1     s262 IA 1986 »
Completing the individual voluntary arrangement
The insolvency practitioner’s role as supervisor of the IVA is to implement it and ensure the client carries out her/his side of the arrangement as agreed, seeking guidance from the court, if necessary.
The supervisor arranges the sale of any assets that need to be sold, and collects the payments due from the client and distributes them to the creditors.
Most IVAs contain ’windfall’ clauses, which require the client to account to the supervisor for any lump sums such as an inheritance to which s/he becomes entitled during the IVA. Note: payment protection insurance refunds are treated as an asset in the IVA rather than a windfall and so are regarded as having always been part of the IVA. Protocol-compliant IVAs are drawn up in such a way that the supervisor can claim any refund received by the client, including after the IVA has been completed. If the windfall or payment protection insurance refund is sufficient to enable the debts and fees to be paid in full, the arrangement may allow for statutory interest to be payable (currently 8 per cent). Note: creditors may be willing to forego statutory interest and a variation can be requested for this.
If the client’s circumstances change, s/he should be advised to contact the supervisor immediately, as it may be possible for the original agreement to be varied. This depends on the terms of the IVA: any well drawn-up IVA will contain such a power, and it is a standard term of a protocol-compliant IVA.
The supervisor may be able to extend the period of the IVA to enable the client to complete the payments. IVAs often make provision for such eventualities, either by giving the supervisor a degree of discretion and/or by making specific provision for variation or extension of the IVA. Protocol-compliant IVAs provide for both. If the IVA contains no such provisions, even though a 75 per cent majority was needed for its original approval, it is likely that all the creditors included in the IVA would have to agree to any variation.
Provided the client complies with the IVA, s/he is discharged from her/his liability to all creditors covered by it at the end of the period. The legislation provides that, not more than 28 days after the full implementation (or termination) of the IVA, the supervisor must deliver a notice to that effect to the client and the creditors subject to the IVA and it is a standard term of a protocol-compliant IVA that the supervisor issues the client with a ’completion certificate’ once the client has complied with the terms of the IVA. The Court of Appeal has confirmed that the effect of the completion certificate is to discharge the client from any further liability, but that the debts scheduled to the IVA are not written off. This means that, for example, where the right to claim a payment protection insurance refund is an asset of the arrangement and a refund is made after the completion of the IVA, it is payable to the creditors, not the client.1Green v Wright [2017] EWCA Civ 111 (Adviser 181 abstracts)
Completion of the IVA does not automatically discharge any co-debtor, including the client’s spouse or partner, and provision for this must be specifically included and agreed. However, unless the joint income is used to fund the IVA (or the partner/spouse has no income), creditors may challenge the IVA.
If the terms of the IVA are not complied with, the supervisor is usually able to petition for the client’s bankruptcy, but under a protocol-compliant IVA (see here) need not do so. If the supervisor decides it is not worth doing this (eg, because there are insufficient funds paid into the IVA), individual creditors may decide to do so instead. The client must then negotiate with them separately if s/he wants to avoid bankruptcy.
 
1     Green v Wright [2017] EWCA Civ 111 (Adviser 181 abstracts) »
Complaints against insolvency practitioners and individual voluntary arrangement providers
Sometimes, a client is dissatisfied with a decision made by the insolvency practitioner or some other aspect of the IVA process – eg, if an IVA was not an appropriate solution for her/him. If the client is unhappy with the advice given by a debt management company which recommended the IVA, a complaint can be made and, if necessary, escalated to the Financial Ombudsman Service. If the client is unhappy with the actions of the insolvency practitioner, s/he should complain directly to the insolvency practitioner in the first instance. If the client is unable to resolve the complaint directly with the insolvency practitioner, s/he can make a complaint to the Insolvency Service using the online form at gov.uk/complain-about-insolvency-practitioner.