Newer version available

There is a newer version of this publication available:
Debt Advice Handbook Scotland 1st ed - with new material

1. Professional debt advice

• Debt advice is a professional activity
• Ensuring good practice
• For organisations
• CAB accreditation
• The Tackling Problem Debt Group
• Second-tier support from MATRICS consultancy
• MATRICS learn
• The Financial Conduct Authority
• The client's best interests
• A professional attitude
• A commitment to social policy
• A sound knowledge of law and procedures
• A commitment to developing the service
• A systematic approach
• An ability to involve the client in informed choices
• Clients with mental health problems

Debt advice is a set of tools and strategies used to help clients deal with financial difficulties. Debt advice provides help to clients by:

•explaining the implications of non-payment of each of their debts and, on this basis, deciding which are priorities;
•establishing whether or not they are liable for their debts, and assisting them to challenge their creditors if appropriate;
•enabling them to maximise their disposable income;
•assisting them to plan their budgets;
•providing impartial, independent and confidential advice to enable them to make an informed choice about the solutions available;
•helping them choose a strategy that will minimise the effects of their debt on their financial, social or personal wellbeing;
•preserving their home, essential goods and services, and liberty;
•assisting by advice or representation with the implementation of whatever strategy is chosen.