Conditions of supply

CPAG

Standard Licence Conditions (SLCs) apply to all suppliers of electricity. A supplier is under a duty to offer you a contract containing standard terms and conditions that comply with its licence conditions – eg, SLC 22.3 provides that fuel will not be supplied unless it is done so under a domestic supply contract or a deemed contract. Once you sign a contract, you are legally bound by its terms, but if you think any are unfair or unreasonable, Ofgem has the power to stop a supplier enforcing any term which is incompatible with its licence conditions. See here for contractual terms and here for details about unfair terms.

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Fuel Rights Handbook 20th edition

At a time when fuel poverty is affecting more and more households, CPAG’s Fuel Rights Handbook provides advisers with the information they need to help their clients cope with rising fuel bills, debt and problems with their fuel supply.

Covering all aspects of the rights of gas and electricity consumers in England, Wales and Scotland, including liability, dealing with arrears and preventing disconnection, complaints, and the latest energy efficient schemes. With an emphasis on the legal protection of vulnerable consumers, and on practical advice pursuing complaints and compensation, this handbook provides essential information on the reduction and prevention of fuel poverty.

This Handbook is an essential resource for consumer advisers, lawyers, social workers, advice agencies and anyone who is worried about their own fuel supply.

Author(s):

CPAG

This content was last updated:2022-10-21

Print ISBN 9781910715796

Word count120,798

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Conditions of supply

Fuel Rights Handbook 20th edition

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