Identify and list all debts
When collecting information from a client, it is important to obtain details of all the debts and creditors.
A client may not have all the information available during the initial interview. It is therefore important to agree how and when the information will be collected.
The client’s credit reference file can help with gathering debt information if the client does not have all the paperwork. Remember that not all debt information is contained in a credit reference file – eg, local authorities rarely register council tax or rent arrears. There are three credit reference agencies, Experian, Equifax and TransUnion.
Information about all creditors and the debts must be recorded in the client’s case file.