Energy Ombudsman

CPAG

Newer version available

There is a newer version of this publication available:
Fuel Rights Handbook 21st edition

Energy Ombudsman

The Energy Ombudsman can act in claims about supply to your home. It can ask the company to take practical action to resolve a dispute and, in some cases, make a financial award. You must try to resolve the problem with your supplier in the first instance. See Chapter 14 for more details.

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Fuel Rights Handbook 20th edition

At a time when fuel poverty is affecting more and more households, CPAG’s Fuel Rights Handbook provides advisers with the information they need to help their clients cope with rising fuel bills, debt and problems with their fuel supply.

Covering all aspects of the rights of gas and electricity consumers in England, Wales and Scotland, including liability, dealing with arrears and preventing disconnection, complaints, and the latest energy efficient schemes. With an emphasis on the legal protection of vulnerable consumers, and on practical advice pursuing complaints and compensation, this handbook provides essential information on the reduction and prevention of fuel poverty.

This Handbook is an essential resource for consumer advisers, lawyers, social workers, advice agencies and anyone who is worried about their own fuel supply.

Author(s):

CPAG

This content was last updated:2022-10-21

Print ISBN 9781910715796

Word count119,912

Base text size -

Chapter illustrations ()