5. Clients with suicidal feelings
Some advisers are uncomfortable talking about suicidal feelings. It is okay to ask questions if you are worried about a client. Talking about suicide has not been shown to be harmful. Being direct and empathetic with the client gives them permission to open up and lets them know they are not a burden. It can often be a relief to talk about how they feel. Even though having these conversations can be beneficial, take care about the questions you ask and only explore what is relevant. If you are having these conversations, make sure you have plans in place to support someone afterwards if they feel vulnerable.
Do not overreact or assume that all suicidal feelings need urgent medical attention. While these experiences and feelings are serious and indicate that the person having them is in a vulnerable place, they may have their own support and safety measures in place to manage them. Make sure you listen to what they have to say before taking any next steps.
Advisers may want to consider doing training on dealing with clients with suicidal feelings. They should check with their line managers about available courses in their area.
NHS Inform has support for people with suicidal thoughts at . See CPAG’s Mental Health and Benefits Handbook for information about advising clients with suicidal feelings and safeguarding. It is available free online at .