If the information held is incorrect
A client can obtain a copy of their file at any time, free of charge.1s158 CCA 1974 As the different credit reference agencies hold different data from different credit providers, it is useful to get reports from the main three agencies. Request for reports can be made: •online from:
◦Equifax ();
◦Experian ();
◦TransUnion (); or
•in writing. The client must provide their full name and address (including previous names or addresses used in the past six years). See for more information about making a written request.