Index ABCDEFGHIJLMNOPQRSTUVWYadult disability paymentChapter 9: Adult disability paymentage rules1. Who can get adult disability paymentamount2. The amount of benefitappealsAppealsassessment process4. How you are assessedassessment rulesThe disability conditionsbenefit cap8. Adult disability payment and other benefitscare homesPersonal independence payment, adult disability payment, disability living allowance, child disability payment and attendance allowancechange of circumstancesChange of circumstancesclaiming3. Making a claimcouples1. Who can get adult disability paymentdaily living activitiesThe disability conditionsdaily living componentThe disability conditions2. The amount of benefitdecisions5. Decisionsdifferences between ADP and PIP rulesDifferences from the personal independence payment conditionsdisability conditionsThe disability conditionsentitlement to other benefits8. Adult disability payment and other benefitshospital patientWhat happens when you are in hospitalinformation to support claimWhat you will be asked and how long it will takeSupporting evidenceOngoing evidence requirementslength of awardLength of awardsmedical assessmentThe assessmentmobility activitiesThe disability conditionsmobility componentThe disability conditions2. The amount of benefitmoving to ADPfrom CDPMoving from child disability payment to adult disability paymentfrom DLAMoving from disability living allowance to adult disability paymentfrom PIPMoving from personal independence payment to adult disability paymentPart 2 claim formThe Part 2 formpayment6. Getting paidpoints-based testThe disability conditionsprisonersAdult disability paymentredeterminationsRedeterminationrequired period condition1. Who can get adult disability paymentreviews and reassessments7. Reviews and reassessmentsstudentsDisability benefitssuspension of benefitOngoing evidence requirementsterminal illnessTerminal illnesswho can get ADP1. Who can get adult disability paymentadvance claimsAAClaiming in advance and backdatingADPClaiming in advance and backdatingC-ESAClaiming in advance and backdatingCAClaiming in advance and backdatingCDPClaiming in advance and backdatingDLAClaiming in advance and backdatingHBClaiming in advance and backdatingPCClaiming in advance and backdatingPIPClaiming in advance and backdatingUCClaiming in advance and backdatingadvanced customer support senior leadersAdvanced customer support senior leaders (DWP)advisersChapter 3: Giving advicebeing realisticEncouragement and realismgetting client's needs recognisedGetting needs recognised in the benefit systemgiving advice1. Supporting people with mental health problemsmanaging bad outcomes3. Difficult times and bad newsWhen nothing can be doneskills for client appointmentsAdvice appointmentssupporting client's benefit journey2. The advice journeyassessmentsAssessmentsbenefit checkHelping people understand what they might be entitled tochallenging benefit decisionsChallenging a decisionclaimingStarting a claimcollecting evidenceCollecting evidencecompleting formsCompleting formscontacting agenciesCommunicating on somebody’s behalflistening and communicatingAdvice appointmentssupporting clients with mental health problems1. Supporting people with mental health problemsunderstanding challenging behaviourNot passing judgementWhen supporting somebody is challengingaids and appliancesADPDifferences from the personal independence payment conditionsPIPThe daily living activitiesamount of benefitAA2. The amount of benefitADP2. The amount of benefitCAThe amount of benefit and getting paidCDP2. The amount of benefitDLA2. The amount of benefitESA2. The amount of benefitHB2. The amount of benefitPC2. The amount of benefitPIP2. The amount of benefitUC2. The amount of benefitappealsAppeals and mandatory reconsiderations3. AppealsAppealsadvice/representationAdvice and representationappeal panelHearingappeal processAppeal processattendance at hearingHearingchildrenHearingdate of hearingHearingdecisionsDecision and next stepsdecisions based on the papersHearingdecisions made at a hearingHearingdecisions that can be appealedDecisions that can be appealeddecisions that cannot be appealedDecisions that cannot be appealedgrounds for appealLodging an appealhearingsHearingThe appeal hearingin-person hearingHearingmaking an appealLodging an appealHow to make an appealmissing a hearingHearingsensitive witnessesHearingsubmissions and evidenceSubmissions and further evidencetelephone hearingHearingtime limitsLodging an appealTime limitsvideo hearingHearingvulnerable adultsHearingwhat happens at the hearingHearingapplicable amountESAStep one: calculate your applicable amountHBThe applicable amountappointees2. AppointeeshipAAAdditional support and appointeesDWP benefitsADPAdditional support and appointeesAdult disability payment and child disability paymentappealsThe tribunalassessmentsDWP benefitsC-ESAAdditional support and appointeesDWP benefitsCDPHow to claimAdult disability payment and child disability paymentchild benefitChild benefit and tax creditsDLAHow to claimDWP benefitsHBAdditional support and appointeesHousing benefitPIPAdditional support and appointeesDWP benefitstax creditsChild benefit and tax creditsUCThird partiesappointmentsas supporting evidenceAppointment letterdifficulties for clientsAppointments and assessmentsarmed forces independence paymentBenefit topics not includedassessment providers1. The assessment providercomplaints proceduresHow to complainreportsAssessment provider’s reportassessmentsChapter 16: Assessmentsafter the assessment6. After an assessmentassessment centresClinic assessmentsassessment not requiredWhen an assessment might not be requiredassessment providers1. The assessment providerat-home assessmentsAssessments at homeaudio recordingsAudio recording of a benefit assessmentAudio recording of your assessmentbeing accompaniedBeing accompaniedcancelling assessmentCancelling an assessmentcomplaintsComplaintsESA4. How you are assessedhealthcare professionalsThe healthcare professionalinformal observationsInformal observationsmissing assessmentMissing an assessmentnotification of assessmentGetting notice of an assessmentparticipating in assessmentParticipating in the assessmentPIP4. How you are assessedpreparing for assessment4. Preparing for an assessmentquestioning during assessmentQuestionsrearranging assessmentRearranging an assessmentreferralsAt what stage are you referred?specific requestsAsking for a particular assessment typetelephone and video assessmentsRemote assessmentstypes of assessmentAssessment typesUC4. How you are assessedassistancePIP assessmentThe daily living activitiesAtos1. The assessment providerattendance allowanceChapter 12: Attendance allowanceamount2. The amount of benefitassessment4. How you are assessedbenefit capThe benefit capcare homesPersonal independence payment, adult disability payment, disability living allowance, child disability payment and attendance allowancechallenging a decisionChapter 19: Getting a decision changedchange of circumstancesChange of circumstancesclaiming3. Making a claimcompleting claim formThe claim formdaytime disability conditionsThe disability conditionsdecisions5. Decisionsdisability conditionsThe disability conditionsentitlement to other benefitsmeans-tested benefits and tax creditsMeans-tested benefits and tax creditsnon-means-tested benefitsNon-means-tested benefitshospital patientWhat happens when you are in hospitalinformation to support claimGathering further informationOngoing evidence requirementslength of awardLength of awardsnight-time disability conditionsThe disability conditionsother financial helpOther sources of financial helppayment6. Getting paidprisonersDisability living allowance, attendance allowance, contributory employment and support allowancerenewal claimsMaking a renewal claimreviews and reassessments7. Reviews and reassessmentsstudentsDisability benefitssuspension/termination of benefitOngoing evidence requirementsterminal illnessTerminal illnesswho can get AA1. Who can get attendance allowanceattentionCDP care componentDisability conditions for the care componentDLA care componentDisability conditions for the care componentaudio recording assessmentsADPThe assessmentESA/PIP/UCAudio recording of your assessmentbackdatingAAClaiming in advance and backdatingADPClaiming in advance and backdatingC-ESAClaiming in advance and backdatingCAClaiming in advance and backdatingCDPClaiming in advance and backdatingDLAClaiming in advance and backdatingHBClaiming in advance and backdatingPCClaiming in advance and backdatingPIPClaiming in advance and backdatingUCClaiming in advance and backdatingbedroom taxHBThe maximum amount of housing benefitUCHousing costs elementbenefit capAAThe benefit capADP8. Adult disability payment and other benefitsCAThe benefit capCDP8. Child disability payment and other benefitsDLAThe benefit capESAThe benefit capHBThe benefit capPCThe benefit capPIPThe benefit capUCThe benefit capyoung carer grantYoung carer grant and other benefitsbenefit systemChapter 2: Mental health and benefitsdifficulties facing people with mental health issues3. Mental health and the benefit systemappealsAppeals and mandatory reconsiderationsappointments and assessmentsAppointments and assessmentsRescheduling benefit appointmentscommunication methodsCommunicationdeadlinesDeadlinesDeadline extensionseligibility criteriaEligibilityevidence requirementsEvidence requirementsform fillingForm fillinginflexible systemsInflexible systemsreassessments/reviewsReassessments and reviewsrepeatedly providing informationRepeating informationsanctionsSanctionsWork-related requirements and sanctionswork-related requirementsWork-related requirementsWork-related requirements and sanctionsgetting client's needs recognisedGetting needs recognised in the benefit systemspecialist staff and teamsSpecialist staff members and teamsstigma and misconceptionsStigma and misconceptions in the benefit systemsupport for claimants3. Support within the benefits systemtypes of benefit4. The different types of benefitbereavement benefitsBenefit topics not includedbudgetingalternative benefit payment arrangementsAlternative payment arrangementsPIPActivity 10: making budgeting decisionschecklistActivity 10: making budgeting decisionsbudgeting advances of UCUniversal creditbudgeting loansOther DWP benefitsCapita1. The assessment providercare homesAAPersonal independence payment, adult disability payment, disability living allowance, child disability payment and attendance allowancebenefit entitlement3. Benefits while staying in a care homeC-ESAContributory employment and support allowanceCDPPersonal independence payment, adult disability payment, disability living allowance, child disability payment and attendance allowanceDLAPersonal independence payment, adult disability payment, disability living allowance, child disability payment and attendance allowanceHBIncome-related employment and support allowance, pension credit and housing benefitPCIncome-related employment and support allowance, pension credit and housing benefitPIPPersonal independence payment, adult disability payment, disability living allowance, child disability payment and attendance allowanceUCUniversal creditcarersChapter 13: Carers' benefitsbenefits for carers2. Where to start with carers' benefitscarer element4. Carer element of universal creditcarer premium/addition5. Carer premium and carer additioncarer's allowance3. Carer’s allowancecarers with health problemsCarers with a health condition or disabilitydefinition of caringWhat is 'caring'emotional supportEmotional supportflexibile workingFlexibility at workrespite careRespite carewho is a carer1. Who is a careryoung carer grant6. Young carer grant in Scotlandcarer's allowance3. Carer’s allowanceadvance claimsClaiming in advance and backdatingage rulesYou must be over compulsory school ageamountThe amount of benefit and getting paidbackdatingClaiming in advance and backdatingbenefit capThe benefit capCA supplementThe amount of benefit and getting paidcarer support paymentFuture changes in Scotlandchange of circumstancesDecisions and changes of circumstancesclaimingMaking a claimdecisionsDecisions and changes of circumstancesearnings limitYou must earn no more than £139 a weekentitlement to other benefitsmeans-tested benefits and tax creditsMeans-tested benefits and tax creditsnon-means-tested benefitsNon-means-tested benefitshours of caringYou must be caring for someone for 35 hours a week or moreimmigration/residence conditionsYou must meet the immigration and residence conditionspaymentThe amount of benefit and getting paidqualifying benefitsThe person you care for must get a qualifying benefitstudentsYou must not be in full-time educationwho can get CAWho can get carer’s allowanceyoung carer grantYoung carer grant and other benefitsCentre for Health and Disability Assessments1. The assessment providerchallenging a decisionChapter 19: Getting a decision changedappeals3. Appealschange of circumstancesIf your circumstances change after the date of a decisionjudicial review5. Judicial reviewmandatory reconsideration2. Mandatory reconsiderationpayments while challengingPayments while challenging a decisionPayments while awaiting a redetermination or appealrevisionsRevisionScottish benefits6. Getting a determination by Social Security Scotland changedsupersessionsSupersessionchange of circumstancesAAChange of circumstancesADPChange of circumstancesCADecisions and changes of circumstancesCDPChange of circumstancesDLAChange of circumstancesESAChange of circumstancesHBChange of circumstancesPCChange of circumstancesPIPChange of circumstancesUCChange of circumstancescharitiesfinancial help11. Charitieschild benefitBenefit topics not includedchild disability paymentChapter 11: Child disability paymentadvance claimsClaiming in advance and backdatingage rules1. Who can get child disability paymentamount2. The amount of benefitappealsAppealsassessment process4. How a child is assessedbackdatingClaiming in advance and backdatingbenefit cap8. Child disability payment and other benefitscare componentDisability conditions for the care componentdefinitionsDisability conditions for the care componenthighest rateDisability conditions for the care componentlowest rateDisability conditions for the care componentmiddle rateDisability conditions for the care componentcare homesPersonal independence payment, adult disability payment, disability living allowance, child disability payment and attendance allowancechange of circumstancesChange of circumstancesclaiming3. Making a claimdaytime disability conditionsDisability conditions for the care componentdecisions5. Decisionsdisability conditionsThe disability conditionsentitlement to other benefits8. Child disability payment and other benefitshospital patientChild disability paymentinformation to support claimSupporting evidenceOngoing evidence requirementslength of awardLength of awardsmobility componentDisability conditions for the mobility componentdefinitionsDisability conditions for the mobility componenthigher rateDisability conditions for the mobility componentlower rateDisability conditions for the mobility componentmoving to ADPMoving to adult disability payment aged 16–18night-time disability conditionsDisability conditions for the care componentPart 2 formThe Part 2 formpayment6. Getting paidprisonersChild disability paymentredeterminationsRedeterminationreviews and reassessments7. Reviews and reassessmentsstudentsDisability benefitssuspension of benefitOngoing evidence requirementsterminal illnessTerminal illnesswho can get CDP1. Who can get child disability paymentchildrenCDPChapter 11: Child disability paymentDLAChapter 10: Disability living allowanceUCChildren and young peopleclaimant commitmentUC1. Who can get universal creditclaimsAA3. Making a claimADP3. Making a claimCAClaiming in advance and backdatingCDP3. Making a claimDLA3. Making a claimESA3. Making a claimHB3. Making a claimPC3. Making a claimPIP3. Making a claimsupport to make claim4. Getting supportUC3. Making a claimclient support advisersLocal delivery client support advisers (SSS)clinic assessmentsClinic assessmentstravel expensesTravel expensesvenuesVenue and travelcommunicatingengaging with others PIP checklistActivity 9: engaging with other people face to faceADPDifferences from the personal independence payment conditionsPIPActivity 9: engaging with other people face to facespeech and hearingADPDifferences from the personal independence payment conditionsPIPActivity 7: communicating verballyPIP checklistActivity 7: communicating verballycommunicaton methodsclient preferencesCommunication preferencesdifficulties for claimantsCommunicationcommunity psychiatric nursesupporting evidenceReport from another medical professionalcomplaints4. Making a complaintabout assessment providerComplaints about the DWP and its assessment providersabout DWPComplaints about the DWP and its assessment providersabout HM Courts and Tribunals ServiceComplaints about HM Revenue and Customs, HM Courts and Tribunals Service or the local authorityabout HM Revenue and CustomsComplaints about HM Revenue and Customs, HM Courts and Tribunals Service or the local authorityabout local authorityComplaints about HM Revenue and Customs, HM Courts and Tribunals Service or the local authorityabout Social Security ScotlandComplaintscomplex needsComplex needs guidanceclarifying needsCommunicating complex needsDWP guidanceComplex needs guidancemarking recordsComplex needs markerscompulsionsCompulsionsconcentration problemsConcentration problemsconfidentialityDiscussing another person’s benefitsconsentauthority formProducing an authority formbenefitsADP/CDPAdult disability payment and child disability paymentchild benefit/tax creditsChild benefit and tax creditsESA/PIPOther DWP benefitsHBHousing benefitUCUniversal creditexplicit consentUniversal creditimplicit consentOther DWP benefitsNHSThe NHS (for medical evidence)permission for a representative to act1. Representatives and consenttribunalsThe tribunalconsultationADPThe assessmentconsultation reportAssessment provider’s reportcooking testPIPActivity 1: preparing foodcost of living payments6. Cost of living paymentspensioners6. Cost of living paymentspeople on disability benefits6. Cost of living paymentspeople on means-tested benefits6. Cost of living paymentscouncil tax reduction2. Council tax reductioncouplesESACouplesHBCouplesPCCouplesUCCouplesdaily living activitiesADPThe disability conditionsPIPThe daily living activitiesdeadlinesdifficulties for claimantsDeadlinesextending deadlinesDeadline extensionsdecisionsAA5. DecisionsCADecisions and changes of circumstanceschallenging decisionsChallenging decisionschanging a decisionChapter 19: Getting a decision changedDLA5. DecisionsESA5. DecisionsHB5. Decisionsmandatory reconsiderationThe mandatory reconsideration decisionPC5. DecisionsPIP5. Decisionsprocess decisionsProcess decisionsUC5. Decisionswork capabilityWork capability decisionsdeductions from benefitUCStep five: calculate your universal credit paymentdelusionsDelusionsdescriptorsPIP assessmentsThe disability conditionswork capability assessmentsActivities, descriptors and pointsdeterminationsADPGetting a determinationCDPGetting a determinationchanging a determination6. Getting a determination by Social Security Scotland changedwithout applicationDetermination without applicationdiagnosesDiagnosisdisabilitydefinitionMental health problems and disability12disability benefitsAAChapter 12: Attendance allowanceADPChapter 9: Adult disability paymentCDPChapter 11: Child disability paymentdefinitionsMental health problems and disabilitydisability conditionsAAThe disability conditionsADPThe disability conditionsPIPThe disability conditionsDLAChapter 10: Disability living allowancePIPChapter 8: Personal independence paymentwork capablity assessmentThe work capability assessmentdisability employment advisersDisability employment advisers (DWP)disability living allowanceChapter 10: Disability living allowanceage rules1. Who can get disability living allowanceamount2. The amount of benefitappointeesHow to claimassessment process4. How a child is assessedattentionDisability conditions for the care component12benefit capThe benefit capcare componentDisability conditions for the care componentadditional informationDisability conditions for the care componenthighest rateDisability conditions for the care componentlowest rateDisability conditions for the care componentmiddle rateDisability conditions for the care componentcare homesPersonal independence payment, adult disability payment, disability living allowance, child disability payment and attendance allowancecarersCarers’ benefitschallenging a decisionChapter 19: Getting a decision changedchange of circumstancesChange of circumstanceschild reaches 16Reaching the age of 16claiming3. Making a claimcompleting claim formThe claim formdaytime disability conditionsDisability conditions for the care componentdecisions5. Decisionsdisability conditionsThe disability conditionsentitlement to other benefitscarers' benefitsCarers’ benefitsmeans-tested benefits and tax creditsMeans-tested benefits and tax creditsnon-means-tested benefitsNon-means-tested benefitsguidance from another personDisability conditions for the mobility componenthospital patientWhat happens when you are in hospitalinformation to support claimGathering further informationOngoing evidence requirementslength of awardLength of awardsmobility componentDisability conditions for the mobility componenthigher rateDisability conditions for the mobility componentlower rateDisability conditions for the mobility componentnight-time disability conditionsDisability conditions for the care componentother financial helpOther sources of financial helppayment6. Getting paidprisonersDisability living allowance, attendance allowance, contributory employment and support allowancequalifying period condition1. Who can get disability living allowancerenewal claimsMaking a renewal claimreviews and reassessments7. Reviews and reassessmentsstudentsDisability benefitssupervisioncare componentDisability conditions for the care component12mobility componentDisability conditions for the mobility componentsuspension/termination of benefitOngoing evidence requirementsterminal illnessTerminal illnesswho can get DLA1. Who can get disability living allowancediscretionary housing payments1. Discretionary housing paymentdiscriminationDiscriminationComplaining about discriminationdisorganised thoughts and speechDisorganised thinking and speechdissociationDissociationdistrustDistrustdressingPIPActivity 6: dressing and undressingchecklistActivity 6: dressing and undressingeatingEating problemsPIPActivity 2: taking nutritionchecklistActivity 2: taking nutritioneducationAADisability benefitsbenefit entitlement1. Education and benefitsC-ESAContributory employment and support allowance and pension creditCAYou must not be in full-time educationCDPDisability benefitsDLADisability benefitsHBHousing benefitI-ESAIncome-related employment and support allowancePCContributory employment and support allowance and pension creditPIPDisability benefitsreceiving educationUniversal creditUCUniversal creditstudents getting disability benefitsUniversal creditemployment and support allowanceChapter 4: Employment and support allowanceadvance claimsClaiming in advance and backdatingage rulesBasic rulesamountC-ESAThe amount of contributory employment and support allowanceI-ESAThe amount of income-related employment and support allowanceassessment phaseThe waiting days, the assessment rate and the appeal rateassessment processThe assessment processassessments4. How you are assessedChapter 16: Assessmentsaudio recording of assessmentFor universal credit/employment and support allowancebackdatingClaiming in advance and backdatingbasic qualifying conditionsBasic rulesbenefit capThe benefit capcare homesIncome-related employment and support allowance, pension credit and housing benefitContributory employment and support allowancechange of circumstancesChange of circumstancesclaiming3. Making a claimcontributory ESATypes of employment and support allowancecouplesCouplesdecisions5. DecisionsdisqualificationDisqualificationentitlement to other benefitsmeans-tested benefits and tax creditsMeans-tested benefits and tax creditsnon-means-tested benefitsNon-means-tested benefitsextra qualifying conditionsC-ESAExtra rules for contributory employment and support allowanceI-ESAExtra rules for income-related employment and support allowancefit for workIf you are found 'fit for work'hardship paymentsnew-style ESANew-style employment and support allowanceold-style ESAOld-style employment and support allowancehome visitsHome visit before payments are stoppedhospital patientIncome-related employment and support allowance, pension credit and housing benefitContributory employment and support allowanceincome-related ESATypes of employment and support allowanceinformation to support claimOngoing evidence requirementlength of awardDuration of contributory employment and support allowanceLength of awardslimited capability for workThe work capability assessmentIf you are found to have limited capability for worklimited capability for work and work-related activityThe work capability assessmentmissing an assessmentFor universal credit or employment and support allowancenew-style ESATypes of employment and support allowancenew claimsWho can make a new claim for employment and support allowanceNI contribution conditionsThe national insurance conditionsold-style ESATypes of employment and support allowanceother financial helpOther sources of financial helppayment6. Getting paidpremiumsStep one: calculate your applicable amountprisonersDisability living allowance, attendance allowance, contributory employment and support allowanceIncome-related employment and support allowance and pension creditreviews and reassessments7. Reviews and reassessmentssanctionsnew-style ESANew-style employment and support allowanceold-style ESAOld-style employment and support allowancestudentsIncome-related employment and support allowanceContributory employment and support allowance and pension creditsupport componentStep one: calculate your applicable amountsupport groupThe work capability assessmentsuspension/termination of benefitOngoing evidence requirementterminal illnessThe waiting days, the assessment rate and the appeal rateTreated as having limited capability for work and work-related activitywho can get ESA1. Who can get employment and support allowancework-related activity componentStep one: calculate your applicable amountwork-related activity groupThe work capability assessmentwork capability assessmentThe work capability assessmentThe work capability assessmentenhanced disability premiumHBThe applicable amountI-ESAStep one: calculate your applicable amountescalating urgent issues4. Urgent casesevidenceChapter 15: Supporting evidenceage of evidenceOld, new and undated evidencemandatory reconsideration requestProviding and asking for evidencesubject access requestsSubject access requestssubmitting evidence3. Submitting evidencetypes of evidence2. Types of evidence and how to get themappointment lettersAppointment letterassessment provider reportsAssessment provider’s reportassessment recordingsAudio recording of a benefit assessmentfit notesFit notefriends and familyFriend and family evidenceGP patient summaryGP patient summaryhospital discharge sheetHospital discharge sheetkeeping a diaryDiarymental health tribunal papersMental health tribunal paperspersonal statementPersonal statementprescriptionsPrescription listreports from other medical professionalsReport from another medical professionalreports from specialistsReport from a specialist doctorsocial care assesssments and care plansSocial care evidencesupporting lettersSupporting lettersusing evidence in decision-making4. Evidence and decision makingwhen evidence is needed1. When you might need supporting evidenceface-to-face assessmentsADPThe assessmentfinesBenefit topics not includedFirst-tier Tribunal3. AppealsAppealsfit notessupporting evidenceFit notework-related requirementsAdjusting your work-related requirementswork capability assessmentFit noteflashbacksFlashbacksfood banks8. Food banksformsAA1How to claimADP Part 2The Part 2 formAR1The questionnaireCDP Part 2The Part 2 formDLA1 ChildHow to claimESA50The questionnaire (UC50/ESA50)filling in formsForm fillingPC13. Making a claimPIP1How to claimPIP2The questionnaireUC50The questionnaire (UC50/ESA50)fraudBenefit topics not includedfriends and familysupporting evidenceFriend and family evidencegood reasonfor missing an assessmentESA/UCIf good reason/good cause is acceptedPIPIf you fail to complete part of the assessment processIf good reason/good cause is acceptedfor not meeting work-related requirementsUniversal creditfor not returning questionnaireESA/UCThe questionnaire (UC50/ESA50)PIPIf you fail to complete part of the assessment processguardian's allowanceBenefit topics not includedguidanceCDP mobility componentDisability conditions for the mobility componentDLA mobility componentDisability conditions for the mobility componenthabitual residence testBenefit topics not includedhallucinationsHallucinationshardship payments3. Sanctions and hardship paymentsnew-style ESANew-style employment and support allowanceold-style ESAOld-style employment and support allowanceUCUniversal creditHealth Assessment Advisory Service1. The assessment providerhealth conditionPIPActivity 3: managing therapy or monitoring a health conditionchecklistActivity 3: managing therapy or monitoring a health conditionhealthcare professionalsassessmentsThe healthcare professionalhearingappeals hearingHearingPIP activityActivity 7: communicating verballyHelp to Save9. Help to SaveHM Courts and Tribunals Service3. AppealscomplaintsComplaints about HM Revenue and Customs, HM Courts and Tribunals Service or the local authorityHM Revenue and CustomscomplaintsComplaints about HM Revenue and Customs, HM Courts and Tribunals Service or the local authorityhoardingHoardinghome visitsHome visit before payments are stoppedhomelessness accommodationUCHousing costs elementhospitalAAWhat happens when you are in hospitalbenefit entitlement2. Benefits in hospitalC-ESAContributory employment and support allowanceCDPChild disability paymentdischarge sheetHospital discharge sheetDLAWhat happens when you are in hospitalHBIncome-related employment and support allowance, pension credit and housing benefitlimited capability for workESATreated as having limited capability for workIncome-related employment and support allowance, pension credit and housing benefitUCTreated as having limited capability for workUniversal creditmanaging benefits while in hospitalPractical considerations if you go into hospitalPCIncome-related employment and support allowance, pension credit and housing benefitPIPWhat happens when you are in hospitalUCUniversal creditwhat counts as being a hospital patientWhat counts as being in hospitalhousehold support fund5. Local welfare assistance and household support fundhousing benefitChapter 7: Housing benefitadvance claimsClaiming in advance and backdatingamount2. The amount of benefitassessment4. How you are assessedbackdatingClaiming in advance and backdatingbenefit capThe benefit capcare homesIncome-related employment and support allowance, pension credit and housing benefitchallenging a decisionChapter 19: Getting a decision changedchange of circumstancesChange of circumstancesclaiming3. Making a claimcomponentsThe applicable amountcouplesCouplesdecisions5. Decisionseligible rentThe maximum amount of housing benefitentitlement to other benefitsmeans-tested benefits and tax creditsMeans-tested benefits and tax creditsnon-means-tested benefitsNon-means-tested benefitshospital patientIncome-related employment and support allowance, pension credit and housing benefitinformation to support claimOngoing evidence requirementmaximum amount of HBThe maximum amount of housing benefitnew claimsWho can make a new claim for housing benefitnon-dependantsThe maximum amount of housing benefitother financial helpOther sources of financial helppayment6. Getting paidpension-age HBWorking-age and pension-age housing benefitpremiumsThe applicable amountprisonersHousing benefitqualifying conditionsQualifying conditionsreviews and reassessments7. Reviews and reassessmentsspecified accommodationWho can make a new claim for housing benefitstudentsHousing benefitsuspension/termination of benefitOngoing evidence requirementtemporary accommodationWho can make a new claim for housing benefittwo homesQualifying conditionswho can get HB1. Who can get housing benefitworking-age HBWorking-age and pension-age housing benefithypomaniaMania or hypomaniaimmigration rulesBenefit topics not includedimpulsive actionsImpulsive actionsin-person assessmentsESA/PIP/UC2. In-person, telephone and video assessmentsincapacity benefitBenefit topics not includedincome supportBenefit topics not includedindependent advocatesIndependent advocates (SSS)Independent Assessment Services1. The assessment providerIndependent Case ExaminerHow to complainindustrial injuries benefitsBenefit topics not includedinsecurityInsecurity, low confidence and low self-esteeminstrusive thoughtsIntrusive and obsessive thoughtsintersectionalityIntersectionalityjobseeker's allowanceBenefit topics not included12judicial review5. Judicial reviewgrounds for reviewWhat is judicial reviewin High Court/Court of SessionJudicial review in the High Court or Court of Sessionletter before actionSending a letter before actiontime limitsTime limits for judicial reviewlack of insightLow or lack of insightlandlordpayment of benefit direct to landlordHBWhere your payment goesUCThird partieslearning difficulties and learning disabilitiesLearning difficulties, learning disabilities and neurocognitive disorderslegacy benefitsNatural migrationbenefit run-on paymentRun-on of legacy benefitslimited capability for work and work-related activityESAThe work capability assessmentlinked periods of limited capability for workESAPeriods of limited capability for worksubstantial risk to mental or physical healthSubstantial risktransferring from ESA to UCTreated as having limited capability for work and work-related activitytreated as having limited capability for workESATreated as having limited capability for workUCTreated as having limited capability for worktreated as having limited capability for work and work-related activityESATreated as having limited capability for work and work-related activityUCTreated as having limited capability for work and work-related activitytreated as not having limited capability for workESATreated as not having limited capability for workUCTreated as not having limited capability for work or work-related activityUCThe work capability assessmentwork capability assessmentThe work capability assessmentlocal delivery client support advisersLocal delivery client support advisers (SSS)local delivery relationship leadsLocal delivery relationship leads (SSS)local housing allowanceHBHousing costs elementUCThe maximum amount of housing benefitlocal welfare assistance schemes5. Local welfare assistance and household support fundlow confidence or self-esteemInsecurity, low confidence and low self-esteemmanaged migrationtransferring to UCManaged migrationtransitional protectionManaged migrationmanaged payment to landlordHBWhere your payment goesUCThird partiesmandatory reconsiderationAppeals and mandatory reconsiderations2. Mandatory reconsiderationdecisionThe mandatory reconsideration decisionrequesting a mandatory reconsiderationHow to ask for a mandatory reconsiderationwhen to request mandatory reconsiderationWhen to ask for a mandatory reconsiderationmandatory reconsideration noticeThe mandatory reconsideration decisionmaniaMania or hypomaniamaternity allowanceBenefit topics not includedMaximus1. The assessment providermedical assessmentsADPThe assessmentlimited capability for workMedical assessmentwork capability assessmentMedical assessmentmedical examinationsDLAGathering further informationmedicationADPDifferences from the personal independence payment conditionsmedications and side effectsMedicationsPIPActivity 3: managing therapy or monitoring a health conditionchecklistActivity 3: managing therapy or monitoring a health conditionmemory problemsMemory problemsmental health problems2. What are mental health problemsbenefit systemChapter 2: Mental health and benefits3. Mental health and the benefit systemeffect on day-to-day life1. How mental health problems can affect youperspectives on mental healthDifferent perspectives on mental healthstigma and misconceptions2. Mental health problems, stigma and misconceptionssymptomsMental health symptomstreatmentsMental health treatmentsunderstanding client needs1. Supporting people with mental health problemswork capability assessmentMental health activitiesmixed-age couplesHBWorking-age and pension-age housing benefitI-ESAIncome-related employment and support allowancePCCouplesUCChange of circumstancesmobility activitiesPIPThe mobility activitiesmood changesMood changesmortgage interest loan4. Support for mortgage interestMotabilityADP8. Adult disability payment and other benefitsCDP8. Child disability payment and other benefitsDLAMotabilityPIPMotabilitynatural migrationtransferring to UCNatural migrationneurocognitive disordersLearning difficulties, learning disabilities and neurocognitive disordersnon-dependantsdeduction from benefitsHBThe maximum amount of housing benefitUCHousing costs elementobsessive thoughtsIntrusive and obsessive thoughtsonline claimsCAMaking a claimESAClaiming contributory employment and support allowanceHB3. Making a claimPC3. Making a claimUCClaiming onlineoverpaymentsBenefit topics not includedpanic attacksPanic attacksparanoiaParanoiaParliamentary and Health Service OmbudsmanHow to complainpartnership managersPartnership managers (DWP)payment of benefitalternative payment arrangementsAlternative payment arrangementsAAWhere your payment goesADPWhere your payment goesESAWhere your payment goesHBWhere your payment goesPCWhere your payment goesPIPWhere your payment goesUCAlternative payment arrangementsdirect to landlordHBWhere your payment goesUCThird partiespenaltiesBenefit topics not includedpension creditChapter 6: Pension creditadvance claimsClaiming in advance and backdatingamount2. The amount of benefitassessment4. How you are assessedbackdatingClaiming in advance and backdatingbenefit capThe benefit capcare homesIncome-related employment and support allowance, pension credit and housing benefitchallenging a decisionChapter 19: Getting a decision changedchange of circumstancesChange of circumstancesclaiming3. Making a claimcouplesCouplesdecisions5. Decisionsentitlement to other benefitsmeans-tested benefits and tax creditsMeans-tested benefits and tax creditsnon-means-tested benefitsNon-means-tested benefitsguarantee creditWho can get guarantee creditThe amount of guarantee credithospital patientIncome-related employment and support allowance, pension credit and housing benefitinformation to support claimOngoing evidence requirementother financial helpOther sources of financial helppayment6. Getting paidprisonersIncome-related employment and support allowance and pension creditreviews and reassessments7. Reviews and reassessmentssavings creditWho can get savings creditThe amount of savings creditstudentsContributory employment and support allowance and pension creditsuspension/termination of benefitOngoing evidence requirementwho can get PC1. Who can get pension creditpensionsBenefit topics not includedpersonal independence paymentChapter 8: Personal independence paymentadditional supportIf you need additional supportage rules1. Who can get personal independence paymentamount2. The amount of benefitassessment by healthcare professionalThe assessmentassessment process4. How you are assessedChapter 16: Assessmentsassistance, supervision and promptingThe daily living activitiesaudio recording of assessmentFor personal independence paymentbenefit capThe benefit capcare homesPersonal independence payment, adult disability payment, disability living allowance, child disability payment and attendance allowancechallenging a decisionChapter 19: Getting a decision changedchange of circumstancesChange of circumstancesclaiming3. Making a claimdaily living activitiesThe daily living activitiesdaily living componentKey facts2. The amount of benefitdecisions5. Decisionsdisability conditionsThe disability conditionsentitlement to other benefitsmeans-tested benefits and tax creditsMeans-tested benefits and tax creditsnon-means-tested benefitsNon-means-tested benefitsfailure to complete assessment processIf you fail to complete part of the assessment processfluctuating conditions3. Fluctuating conditionshospital patientWhat happens when you are in hospitalinformation to support claimWhat you will be asked and how long it will takeOngoing evidence requirementsinterpreting the disability conditionsInterpreting the conditionslength of awardLength of awardsmanaging an activity2. Doing things 'safely', 'to an acceptable standard', 'repeatedly' and 'in a reasonable time'missing an assessmentFor personal independence paymentmobility activitiesThe mobility activitiesmobility componentKey facts2. The amount of benefitmoving to ADPMoving from personal independence payment to adult disability paymentother financial helpOther sources of financial helppayment6. Getting paidpoints-based testThe disability conditionsprisonersPersonal independence paymentquestionnaireThe questionnairerenewal claimsMaking a renewal claimrequired period condition1. Who can get personal independence paymentreviews and reassessments7. Reviews and reassessmentsscoring systemScoring systemstudentsDisability benefitssupport needed for an activity1. The support you would get in an ideal worldsuspension/termination of benefitOngoing evidence requirementsterminal illnessTerminal illnesswho can get PIP1. Who can get personal independence paymentphysical health problemsPhysical health problemswork capability assessmentPhysical health activitiesplanning and undertaking a journeyADPDifferences from the personal independence payment conditionsPIPMobility activity 1: planning and following journeyschecklistMobility activity 1: planning and following journeysprisonersAADisability living allowance, attendance allowance, contributory employment and support allowanceADPAdult disability paymentbenefit entitlement4. Benefits in prisonC-ESADisability living allowance, attendance allowance, contributory employment and support allowanceCDPChild disability paymentHBHousing benefitI-ESAIncome-related employment and support allowance and pension creditPIPPersonal independence paymentUCUniversal creditprivate pensionsBenefit topics not includedpromptingPIP assessmentsThe daily living activitiesqualifying young personUCChildren and young peoplereadingPIPActivity 8: reading and understanding signs, symbols and wordschecklistActivity 8: reading and understanding signs, symbols and wordsreasonable adjustmentsReasonable adjustmentsin assessment processAsking for a particular assessment typemeeting client needsReasonable adjustmentsreassessments and reviewsReassessments and reviewsredeterminationsRedeterminationprocess decisionsProcess decisionsrequesting a redeterminationHow to request a redeterminationtime limitsTime limitsrepresentatives1. Representatives and consentappealsAdvice and representationThe tribunalauthority formProducing an authority formconsentConsent rulesdealing withDWPUniversal creditOther DWP benefitsHMRCChild benefit and tax creditslocal authorityHousing benefitNHSThe NHS (for medical evidence)SSSAdult disability payment and child disability paymenttribunalsThe tribunalresidence rulesBenefit topics not includedrevisionsRevisionany grounds revision'Any grounds' revisionsany time revision'Any time' revisionsmandatory reconsiderationRevisionrequesting a revisionHow to request a revision or supersessionright to resideBenefit topics not includedsafeguarding5. Safeguardingby adviserSafeguarding someone you are supportingby DWPSafeguarding in the benefits systemsanctionsSanctions3. Sanctions and hardship paymentsfinancial support during sanctionOther financial support while sanctionedgood reasonUniversal creditnew-style ESANew-style employment and support allowanceold-style ESAOld-style employment and support allowanceUCUniversal creditScottish benefitsADPChapter 9: Adult disability paymentappealsAppealsCDPChapter 11: Child disability paymentcomplaintsComplaintsjudicial reviewJudicial reviewredeterminationsRedeterminationshort-term assistancePayments while awaiting a redetermination or appealScottish Courts and Tribunals ServiceAppealsScottish Public Services OmbudsmanComplaintssectioningHospital proceduresself-harmSelf-harmSuicidal feelings and self-harmquestioning during assessmentAre there inappropriate questions?self neglectSelf-neglectsevere disability premiumHBThe applicable amountI-ESAStep one: calculate your applicable amountsevere disablement allowanceBenefit topics not includedsevere mental illnessSevere mental illnesssleep problemsSleep problemsSocial Security ScotlandcomplaintsComplaintssocial services help10. Help from social servicesspecified accommodationHBWho can make a new claim for housing benefitUCHousing costs elementspeechPIPActivity 7: communicating verballychecklistActivity 7: communicating verballystatutory maternity, paternity, adoption and other parental payBenefit topics not includedstatutory sick payBenefit topics not includedstigma and misconceptions2. Mental health problems, stigma and misconceptionschallenging stigma and misconceptionsChallenging stigma and misconceptionsintersectionalityIntersectionalitytypes of stigmaTypes of stigmasubject access requestsSubject access requestssubstantial risk to mental or physical healthwork capability assessmentSubstantial risksuicidal feelingsSuicidal thoughts and feelingsSuicidal feelings and self-harmquestioning during assessmentAre there inappropriate questions?supersessionsSupersessiondate new decision takes effectWhen a supersession takes effectgrounds for supersessionGrounds for supersessionrequesting a supersessionHow to request a revision or supersessionsupervisionCDPDisability conditions for the care componentDisability conditions for the mobility componentDLA care componentDisability conditions for the care componentDLA mobility componentDisability conditions for the mobility componentPIP assessmentThe daily living activitiessupportChapter 20: Support, escalation and third partiesgetting support4. Getting supportgiving support1. Supporting people with mental health problemsSupport needsrepresentatives1. Representatives and consentwithin benefits system3. Support within the benefits systemsupported housingUCHousing costs elementsupporting lettersSupporting letterswhat they should containSupporting letterssymptomsMental health symptomscompulsionsCompulsionsconcentration problemsConcentration problemsdelusionsDelusionsdisorganised thinking and speechDisorganised thinking and speechdissociationDissociationdistrustDistrusteating problemsEating problemsflashbacksFlashbackshallucinationsHallucinationshoardingHoardingimpulsive actionsImpulsive actionsinsecurity, low confidence, low self esteemInsecurity, low confidence and low self-esteeminstrusive and obsessive thoughtsIntrusive and obsessive thoughtslow or lack of insightLow or lack of insightmania/hypomaniaMania or hypomaniamemory problemsMemory problemsmood changesMood changespanic attacksPanic attacksparanoiaParanoiaphysical health problemsPhysical health problemsself-harmSelf-harmself-neglectSelf-neglectsleep problemsSleep problemssuicidal thoughts and feelingsSuicidal thoughts and feelingstax creditsBenefit topics not includedtelephone assessmentsADPThe assessmentESA/PIP/UC2. In-person, telephone and video assessmentstelephone claimsADPHow to claimCDPHow to claimESAClaiming contributory employment and support allowanceHB3. Making a claimPC3. Making a claimPIPHow to claimUCClaiming by telephoneterminal illnesslimited capability for work and work-related activityESATreated as having limited capability for work and work-related activityUCTreated as having limited capability for work and work-related activitypayment of componentsESAThe waiting days, the assessment rate and the appeal ratespecial rules claimsAATerminal illnessADPTerminal illnessCDPTerminal illnessDLATerminal illnessPIPTerminal illnessterminology3. Language used in this HandbookTerminologybenefits terminologyBenefits terminologymental health terminologyMental health terminologyoutdated terminologyOutdated terminologytherapyPIPActivity 3: managing therapy or monitoring a health conditionthird-party representative1. Representatives and consenttoilet needsPIPActivity 5: managing toilet needs or incontinencetravel expensesclinic assessmentsTravel expensestribunalsconsidering evidence4. Evidence and decision makinguniversal creditChapter 5: Universal creditadvance claimsClaiming in advance and backdatingage rules1. Who can get universal creditamount2. The amount of benefitassessment process4. How you are assessedChapter 16: Assessmentsaudio recording of assessmentFor universal credit/employment and support allowancebackdatingClaiming in advance and backdatingbenefit capThe benefit capbenefit run-on paymentRun-on of legacy benefitsbudgeting advancesUniversal creditcare homesUniversal creditchallenging a decisionChapter 19: Getting a decision changedchange of circumstancesChange of circumstanceschild elementStep one: calculate your monthly maximum amountchildrenChildren and young peopleclaiming3. Making a claimcouplesCouplesdecisions5. DecisionsdeductionsStep five: calculate your universal credit paymentdisabled child additionDisabled child additionentitlement decisionsDecisions about your entitlemententitlement to other benefitsmeans-tested benefits and tax creditsMeans-tested benefits and tax creditsnon-means-tested benefitsNon-means-tested benefitsfit for workIf you are found 'fit for work'hardship paymentsUniversal credithealth condition1. Who can get universal credithome visitsHome visit before payments are stoppedhospital patientUniversal credithousing costs elementHousing costs elementinformation to support claimWhat you will be asked and how long it will takeEvidence to support the claimOngoing evidence requirementlength of awardLength of awardslimited capability for work-related activityThe work capability assessmentLimited capability for work or work-related activitylimited capability for work-related activity elementLimited capability for work-related activity elementlimited capability for work elementLimited capability for work elementlimited capablity for workThe work capability assessmentIf you are found to have limited capability for workLimited capability for work or work-related activitymanaged migrationManaged migrationmaximum amountStep one: calculate your monthly maximum amountmissing an assessmentFor universal credit or employment and support allowancenatural migrationNatural migrationnon-dependantsHousing costs elementother financial helpOther sources of financial helppayment6. Getting paidprisonersUniversal creditqualifying young personChildren and young peoplereaching pension ageChange of circumstancesreviews and reassesments7. Reviews and reassessmentssanctionsUniversal creditstudentsUniversal creditsuspension/termination of benefit'Claim closure', suspension and terminationtransferring from other benefitsMoving to universal credit from other benefitstransitional protection elementManaged migrationtransitional SDP elementTransitional severe disability premium elementwho can get UC1. Who can get universal creditwork allowanceWork allowanceswork capability assessmentIf you have a health condition or disabilityThe work capability assessmenturgent cases4. Urgent casesvideo assessmentsADPThe assessmentESA/PIP/UC2. In-person, telephone and video assessmentsvisiting officersVisiting officers (DWP)visiting serviceVisiting officers (DWP)vulnerabilityDWP guidanceComplex needs guidancevulnerable claimant championsVulnerable claimant champions (DWP)waiting daysESAThe waiting days, the assessment rate and the appeal ratewalkingPIPMobility activity 2: moving aroundWarm Home Discount7. Warm Home DiscountwashingPIPActivity 4: washing and bathingchecklistActivity 4: washing and bathingwork-related requirementsWork-related requirements2. Work-related requirementsadjusting work-related requirementsAdjusting your work-related requirementsall requirementsAll work-related requirementscomplex needsAdjusting your work-related requirementsESAnew-style ESANew-style employment and support allowanceold-style ESAOld-style employment and support allowancefailure to meet requirementsUniversal creditlimited capability for work or work-related activityLimited capability for work or work-related activityreasonable adjustments and easementsAdjusting your work-related requirementssanctions3. Sanctions and hardship paymentsUCUniversal creditwork-focused interviewsLimited capability for work or work-related activityAll work-related requirementswork preparationLimited capability for work or work-related activityAll work-related requirementswork search and work availabilityAdjusting your work-related requirementsworkChapter 17: Work, work-related requirements and sanctionsclaiming benefits1. Benefits and worklimited capability for work-related activityESAThe work capability assessmentUCThe work capability assessmentlimited capability for workESAThe work capability assessmentUCThe work capability assessmentwork-related requirements2. Work-related requirementswork allowanceUCWork allowanceswork capability assessmentassessment criteriaThe assessment criteriaassessment processThe assessment processdescriptorsActivities, descriptors and pointseating and drinkingEating and drinkingESAThe work capability assessmentfailing work capability assessmentESATreated as not having limited capability for workUCTreated as not having limited capability for work or work-related activityfit notesFit notefluctuating conditionGood days and bad daysmedical assessmentMedical assessmentmental health difficultiesMental health activitiesphysical health difficultiesPhysical health activitiespoint scoresActivities, descriptors and pointsquestionnaireThe questionnaire (UC50/ESA50)substantial risk to mental or physical healthSubstantial riskUCThe work capability assessmentwho is assessedWho is not assessedwork psychologistsWork psychologists (DWP)young carer grant6. Young carer grant in Scotlandage rulesWho can get a young carer grantamountWho can get a young carer grantbenefit capYoung carer grant and other benefitsCAYoung carer grant and other benefitsclaimingMaking a claimentitlement to other benefitsYoung carer grant and other benefitshours of caringWho can get a young carer grantqualifying benefitsWho can get a young carer grantwho can get young carer grantWho can get a young carer grant