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Fuel Rights Handbook 21st edition

Consumer advice and information

Citizens Advice consumer service

2nd Floor, Fairfax House

Merrion Street

Leeds LS2 8JU

Helpline: 0345 404 05 06

Welsh speaking line: 03454 04 05 05

Competition and Markets Authority

Victoria House

37 Southampton Row

London WC1B 4AD

Tel: 020 3738 6000

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Details

Fuel Rights Handbook 20th edition

At a time when fuel poverty is affecting more and more households, CPAG’s Fuel Rights Handbook provides advisers with the information they need to help their clients cope with rising fuel bills, debt and problems with their fuel supply.

Covering all aspects of the rights of gas and electricity consumers in England, Wales and Scotland, including liability, dealing with arrears and preventing disconnection, complaints, and the latest energy efficient schemes. With an emphasis on the legal protection of vulnerable consumers, and on practical advice pursuing complaints and compensation, this handbook provides essential information on the reduction and prevention of fuel poverty.

This Handbook is an essential resource for consumer advisers, lawyers, social workers, advice agencies and anyone who is worried about their own fuel supply.

Author(s):

CPAG

This content was last updated:2022-10-21

Print ISBN 9781910715796

Word count119,912

Base text size -

Chapter illustrations ()