Home Upgrade Grant scheme

CPAG

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Fuel Rights Handbook 21st edition

Home Upgrade Grant scheme

The Home Upgrade Grant scheme (HUG) aims to upgrade the energy efficiency of properties off the gas network in England. It intends to enable the installation of multiple measures in these homes to substantially improve performance. The policy intent is to improve off-gas grid homes up through the energy efficiency scale. As a minimum, EPC band F-G homes should be upgraded to D or above and band D-E homes to C or above.

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Fuel Rights Handbook 20th edition

At a time when fuel poverty is affecting more and more households, CPAG’s Fuel Rights Handbook provides advisers with the information they need to help their clients cope with rising fuel bills, debt and problems with their fuel supply.

Covering all aspects of the rights of gas and electricity consumers in England, Wales and Scotland, including liability, dealing with arrears and preventing disconnection, complaints, and the latest energy efficient schemes. With an emphasis on the legal protection of vulnerable consumers, and on practical advice pursuing complaints and compensation, this handbook provides essential information on the reduction and prevention of fuel poverty.

This Handbook is an essential resource for consumer advisers, lawyers, social workers, advice agencies and anyone who is worried about their own fuel supply.

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CPAG

This content was last updated:2022-10-21

Print ISBN 9781910715796

Word count119,912

Base text size -

Chapter illustrations ()