Since January 2018, the electricity meter examiner’s service is contracted out to the Office for Product Safety and Standards (OPSS) by the Department for Business, Energy and Industrial Strategy. It supersedes the Regulatory Delivery directorate and the National Measurement and Regulation Office before that. An examiner will test the meter and the supply at your home. S/he will discuss with you your concerns and queries, check the meter for accuracy and whether it was installed correctly. The supplier will be invited to send a representative to be present while the examiner tests the meter at your home. Depending on the results obtained, the meter may then be removed for further tests at an Ofgem approved laboratory. Where the meter needs to be removed, a replacement will be fitted. The examiner will issue you a report, called a ‘determination’, with her/his findings. It will confirm whether the meter is within or outside prescribed legal limits, accurate and operating correctly. This concludes the meter examination and is final and binding. Copies of the determination are sent to you, your electricity supplier and the owner of the meter. An electricity meter examiner’s services are free but the supplier is likely to charge in cases where no defect or inaccuracy is found by the examiner. Take a note of the reading on the meter and meter serial number before it is removed.
If the examiner’s determination makes a finding of meter inaccuracy or fault, the supplier may compensate the consumer for over-billing or prepare a payment plan for you where under-billing has occurred.
If a notice is served by you, the electricity supplier or anyone else interested in the matter, then no one can alter or remove the meter until the dispute is resolved or an electricity meter examiner has finished her/his examination.
The findings of an electricity meter examiner can be produced in court and are presumed to be correct unless proven otherwise.