Circumstances in which you will not be entitled to a £30 payment include:1Reg 9 EG(SP)S Regs
•that you requested the supplier not to attend the premises;
•that you requested that the supply not to take any action, or any further action;
•where the prepayment meter is found to be working correctly;
•it was not reasonably practicable for the supplier to meet the individual standard of performance as a result of not obtaining necessary access to the premises, severe weather conditions and other exceptional circumstances beyond the control of the supplier.