2. Protection when you are in arrears

• Standard Licence Condition 26: pensioners, the chronically sick, disabled and others evidently vulnerable
• The Priority Services Register
• Standard Licence Condition 27: difficulty in paying
• Proactive engagement and alternative repayment methods
• Ability to pay principle
• Energy UK's Vulnerability Commitment
• Breathing space debt respite scheme
• Standard breathing space moratorium
• Mental health crisis breathing space moratorium