Chapter 3: The right to a supply1. Who is entitled to a supplyElectricityGuaranteed standards of performanceLiability for danger and harm arising from interruptions in supplyGasExceptionsSquattersTravellersMobile home and caravan sites2. Getting your electricity supply connectedNoticeWhen your supply is connectedConditions of supplyCharges for connecting a supplyGetting your supply connectedWhen you can be refused a supply3. Getting your gas supply connectedWhen your supply is connectedCharges for connecting a supplyWhen you can be refused a supply4. Security depositsWhat is a security depositWhen you can be asked to pay a security depositElectricityGasAmount of depositDisconnection if you do not pay a security depositReturn of security depositsElectricityGasDisconnection and reconnection costsAlternatives to security deposits5. Disruption of supplyEnergy OmbudsmanCourt actionLiability for damage arising from faulty connectionEnd of supply with change of ownership or occupationThis chapter assumes you are legally responsible (‘liable’) for your fuel supply. Check Chapter 5 to ensure that you are in fact responsible for the supply.Has your supplier gone out of business?If your energy supplier goes into administration, your supply is protected. Ofgem will move you to a new supplier. Your supply should be preserved and the tariff and price plan will not change. Any credit balance should be preserved. You may switch supplier (if you want to) once a new supplier is appointed.