Checklist for action

•Check whether the client is eligible to apply, as this depends on the stage of diligence.
•Compile a full income and expenditure statement.
•Check whether a lump sum would be available.
•Check the length of time it will take to pay the debt off.
•Check whether an application for a DPP or insolvency would be a better solution for the client.
•Try to contact the creditor to get them to accept the offer without the necessity of a court hearing.
•Be prepared to vary the amount offered if the creditor agrees to an increased offer.
•Explain the collection of interest to the client.