Checklist

•Contact the supplier and ask for forbearance and time to complete a financial statement.
•Explain that your customer may be vulnerable.
•Where possible, show a deficit budget making them vulnerable under the guidance.
•Look at a the Debt Arrangement Scheme or an insolvency solution for the arrears. (This would also show their financial vulnerability.)
•Consider whether emergency action is necessary.
•Check liability and whether the client is eligible for any assistance with the charges.
•Assist the client to choose an appropriate strategy as this is a priority debt.