Online Debt Advice Handbook

CPAG

Thanks to funding from the Money and Pensions Service, this online version of this book is available free. It is updated throughout the year.

CPAG Welfare Rights is a dedicated site for advisers and frontline workers where you can find our online handbooks, articles, bulletins and tools. It includes content for everyone to use and share, including many of our template letters.

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Debt Advice Handbook 15th edition

With living costs and unemployment rising, budgets squeezed and problem debt on the increase, no adviser should be without this essential guide to the practice and process of giving money advice in England and Wales.

Who’s this book for?
It is essential for debt advisers, welfare rights advisers, lawyers, local authority and housing association staff, social workers and union official.

What does it do?
The handbook provides the most comprehensive information needed by advisers on the key stages of money advice, including interviewing clients, establishing liability, prioritising debts, preparing a financial statement, negotiating with creditors and dealing with bailiffs. Fully indexed and cross-referenced to law, regulations and official guidance, and to court and tribunal decisions Includes tactical guidance and examples

What's new?
Fully updated to cover all recent changes to legislation, caselaw and court procedure and practice Emphasis is placed on taking due care of vulnerable clients and making sure that any payment arrangements agreed are appropriate. There is a focus on sustainable credit arrangements that do not affect a client’s abilities to pay essential living expenses and priority debts.

Author(s):

CPAG

Print publication date Feb, 2024

This content was last updated:2024-02-21

Print ISBN 978 1 915324 11 5

Word count295,540

Base text size -

Online Debt Advice Handbook

Debt Advice Handbook 15th edition

Chapter illustrations ()