Chapter 1: Debt advice: an outline1. Professional debt adviceEnsuring good practiceInstitute of Money Advisers qualificationDebt Advice Quality FrameworkSecond tier support from ShelterFinancial Conduct AuthorityThe client's best interestsA professional attitudeA commitment to social policyA sound knowledge of law and proceduresA commitment to developing the serviceA systematic approachAn ability to involve the client in informed choicesClients with mental health problemsGuidance on dealing with clients with mental health problems2. The debt advice systemClient authorisationStages of the debt advice processInitial interviewMonitoring creditor practicesCredit reference agenciesRecording defaultsIf the information held is incorrect3. AdministrationThe triage interviewMaking appropriate referralsCase recordingCorrespondenceReviewsClosing cases