Part 3: Key topicsChapter 13: Supporting evidenceKey facts1. When you might need supporting evidence2. Types of evidence and how to get themTypes of evidenceAppointment letterAssessment provider’s reportAudio recording of a benefit assessmentDiaryFit noteFriend and family evidenceGP patient summaryHospital discharge sheetMental health tribunal papersPersonal statementPrescription listReport from a specialist doctorReport from another medical professionalSocial care evidenceSupporting lettersOld, new and undated evidenceSubject access requests3. Submitting evidence4. Evidence and decision-makingChapter 14: AssessmentsKey facts1. The assessment providerAt what stage are you referred?The healthcare professionalWhen an assessment might not be required2. In-person, telephone and video assessmentsAssessment typesClinic assessmentsVenue and travelTravel expensesAssessments at homeRemote assessmentsAsking for a particular assessment typeOvercoming barriers to attending an assessment3. Missing, cancelling or rearranging an assessmentGetting notice of an assessmentCancelling an assessmentRearranging an assessmentMissing an assessmentFor universal credit or employment and support allowanceFor personal independence paymentIf good reason/good cause is accepted4. Preparing for an assessmentAudio recording of your assessmentFor universal credit/employment and support allowanceFor personal independence payment5. What happens in an assessmentBeing accompaniedQuestionsAre there right and wrong answers?Are there inappropriate questions?Informal observationsParticipating in the assessment6. After an assessmentComplaintsChapter 15: Work, work-related requirements and sanctionsKey facts1. Benefits and work2. Work-related requirementsUniversal creditLimited capability for work or work-related activityAll work-related requirementsAdjusting your work-related requirementsOther rules about work-related requirementsNew-style employment and support allowanceOld-style employment and support allowance3. Sanctions and hardship paymentsUniversal creditNew-style employment and support allowanceOld-style employment and support allowanceOther financial support while sanctionedChapter 16: In education, hospital, a care home or prisonKey facts1. Education and benefitsWhat happens when you are in educationDisability benefitsUniversal creditIncome-related employment and support allowanceContributory employment and support allowance and pension creditHousing benefit2. Benefits in hospitalWhat happens when you are in hospitalPersonal independence payment, adult disability payment, disability living allowance and attendance allowanceChild disability paymentUniversal creditIncome-related employment and support allowance, pension credit and housing benefitContributory employment and support allowanceWhat counts as being in hospitalPractical considerations if you go into hospital3. Benefits while staying in a care homeWhat happens while staying in a care homePersonal independence payment, adult disability payment, disability living allowance, child disability payment and attendance allowanceUniversal creditIncome-related employment and support allowance, pension credit and housing benefitContributory employment and support allowance4. Benefits in prisonWhat happens while in prisonPersonal independence paymentAdult disability paymentChild disability paymentDisability living allowance, attendance allowance, contributory employment and support allowanceUniversal creditIncome-related employment and support allowance and pension creditHousing benefitChapter 17: Getting a decision changedKey facts1. General rules about revision and supersessionRevision'Any grounds' revisions'Any time' revisionsSupersessionGrounds for supersessionWhen a supersession takes effectHow to request a revision or supersession2. Mandatory reconsiderationWhen to ask for a mandatory reconsiderationHow to ask for a mandatory reconsiderationIn writingExplaining why you think the decision is wrongProviding and asking for evidenceGiving reasons for latenessProviding details of your representativeThe mandatory reconsideration decision3. AppealsDecisions that can be appealedDecisions that cannot be appealedAdvice and representationAppeal processMandatory reconsiderationLodging an appealSubmissions and further evidenceHearingDecision and next stepsPayments while challenging a decisionUniversal creditEmployment and support allowanceOther benefit decisionsIf your circumstances change after the date of a decision4. Making a complaintComplaints about the DWP and its assessment providersWhen to complainWhat you can achieve through a complaintHow to complainComplaints about HM Revenue and Customs, HM Courts and Tribunals Service or the local authority5. Judicial reviewWhat is judicial reviewTime limits for judicial reviewSending a letter before actionJudicial review in the High Court or Court of Session6. Getting a determination by Social Security Scotland changedRedeterminationHow to request a redeterminationTime limitsDetermination without applicationProcess decisionsAppealsHow to make an appealTime limitsThe appeal hearingAfter an appealPayments while awaiting a redetermination or appealComplaintsJudicial reviewChapter 18: Support, escalation and third partiesKey facts1. Representatives and consentConsent rulesUniversal creditOther DWP benefitsAdult disability payment and child disability paymentHousing benefitChild benefit and tax creditsThe tribunalThe NHS (for medical evidence)Producing an authority form2. AppointeeshipDWP benefitsAdult disability payment and child disability paymentHousing benefitChild benefit and tax creditsThe tribunal3. Support within the benefits systemComplex needs guidanceCommunicating complex needsComplex needs markersReasonable adjustmentsSpecial rules about returning formsHome visit before payments are stoppedThe tribunalSpecialist staff members and teamsDisability employment advisers (DWP)Work psychologists (DWP)Partnership managers (DWP)Vulnerable claimant champions (DWP)Visiting officers (DWP)Advanced customer support senior leaders (DWP)Independent advocates (SSS)Local delivery client support advisers (SSS)Local delivery relationship leads (SSS)4. Urgent cases5. SafeguardingSafeguarding in the benefits systemSafeguarding someone you are supporting