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Investigation of fuel theft
When detecting and investigating allegations of fuel theft or abstraction, suppliers must provide you with clear, timely and accurate information and advice, detailing in plain and intelligible language:1Condition 12A.11(h) SLC
    the grounds underpinning their allegations of theft; and
    the basis for the calculation of charges; and
    the steps you must take to dispute the allegations; and
    the steps you must take to reinstate supply if it is disconnected.
1     Condition 12A.11(h) SLC »