The costs of disconnection and reconnection
Charges for disconnection and reconnection must be ‘reasonable’ and must reflect the actual costs involved.1Reg 6 (1)(a) EG(SP)S Regs Charges vary between suppliers. You will need to contact your supplier to find out how much it charges for disconnection and reconnection. Ultimately, the question of what is a reasonable cost may be determined by a court. Citizens Advice consumer service or Ofgem may also be able to examine charges. Operators may waive costs at their discretion, particularly in light of financial vulnerability, and in some cases (eg, where costs appear to be excessive) it may be argued that a supplier is under a duty to mitigate its loss. Legal advice should be sought.