Newer version available

There is a newer version of this publication available:
Fuel Rights Handbook 21st edition

2. Protection from disconnection

• Protection if you cannot pay your bill
• Condition 27 of the Standard Licence Conditions
• Protection if you are vulnerable or in a vulnerable situation
• Condition 27 of the Standard Licence Conditions
• Priority Services Register
• 'Safety net' for vulnerable customers
• 'Vulnerability commitment' for vulnerable customers
• Protection under the breathing space debt respite scheme

The following provisions may prevent disconnection in certain circumstances:

•condition 27 of the Standard Licence Conditions (SLCs – see here);
•the supplier’s code of practice and internal policies may offer some protection (see here);
•the Priority Services Register (see here);
•Energy UK’s ‘safety net’ for vulnerable customers and ‘vulnerability commitment’ (see here);
•a breathing space scheme (see here);
•if you claim certain means-tested benefits, Fuel Direct may be an option (see here);
•if you are a tenant, your local authority may be able to help (see here);
•help from social services (see here).