There are two main groups within the WHD scheme.
•Core group. A yearly discount, of £150 in 2022/23, is made to the bill of each eligible customer. Eligibility alters each year but is targeted at customers over PC age. In 2022/23, the qualifying date for eligibility was 21 August 2022 and you were required to be receiving the guarantee credit element of PC (even if you get the savings credit as well). The Department for Work and Pensions (DWP) data matches its records with participating energy suppliers so, if you are eligible, you should be contacted automatically. The bill must be in your or your partner’s name.
•Broader group. Participating suppliers have discretion over the eligibility criteria for the broader group, but they are still required to target those in, or at risk of, fuel poverty. The eligibility criteria are subject to approval from Ofgem. The annual discount for the broader group was £150 in 2022/23. There is no data-matching with this group so, if you think you are eligible, contact your supplier. The discount is awarded on a first-come-first-served basis. During 2022/23 if you had a child under the age of five and your income is below £16,190 or you receive a means-tested benefit, you may have received support in a first come first served basis until supplier obligation budgets were exhausted.
Audrey gets the guarantee credit of PC. The DWP writes to tell her that she will automatically get a £150 credit to her account.
Ranjit and Bhavna, live in Scotland, have a prepayment smart meter and apply for a WHD under their supplier’s scheme because Ranjit gets income-related employment and support allowance and they have a four-year-old son. Their application is successful and £150 is credited to their account.
Dean has a prepayment meter and applies for a WHD because his annual income is less than £16,190 and his fuel spend is more than 10 per cent of his income. His supplier sends him a £140 voucher to top-up his account.
Joyce gets the guarantee credit of PC. She cannot get a WHD as her supplier does not participate in the scheme.