Cancelling a contract

CPAG

The normal rule in contract law is that if you sign a contract you are bound by the terms and conditions in the contract, even if you have not read it.1See L’Estrange v Graucob [1934] 2 KB 394 Ofgem regulations ensure that there is a 14-day cooling off period, from the date of signing a contract, during which you have the right to cancel your contract. Switching normally takes 21 days to complete.

If a contract for the supply of electricity also includes providing goods or services (eg, energy efficiency measures), the charges for each must be separately identified.2Condition 22.4 SLC

1 See L’Estrange v Graucob [1934] 2 KB 394 »

2 Condition 22.4 SLC »

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Fuel Rights Handbook 20th edition

At a time when fuel poverty is affecting more and more households, CPAG’s Fuel Rights Handbook provides advisers with the information they need to help their clients cope with rising fuel bills, debt and problems with their fuel supply.

Covering all aspects of the rights of gas and electricity consumers in England, Wales and Scotland, including liability, dealing with arrears and preventing disconnection, complaints, and the latest energy efficient schemes. With an emphasis on the legal protection of vulnerable consumers, and on practical advice pursuing complaints and compensation, this handbook provides essential information on the reduction and prevention of fuel poverty.

This Handbook is an essential resource for consumer advisers, lawyers, social workers, advice agencies and anyone who is worried about their own fuel supply.

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CPAG

This content was last updated:2022-10-21

Print ISBN 9781910715796

Word count120,798

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Cancelling a contract

Fuel Rights Handbook 20th edition

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