1. Introduction

CPAG

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Debt Advice Handbook 15th edition

1. Introduction

Credit debt, such as loans, credit cards and hire purchase, is regulated by the Consumer Credit Act 1974. In addition, the Financial Services and Markets Act 2000 regulates many credit-related activities. It is, therefore, essential for a debt adviser to be familiar with this legislation.

Both Acts provide protection by:

•authorising traders (see below);

•regulating credit agreements (see here);

•providing sanctions for non-compliance (see here);

•exercising judicial control – eg, time orders and unfair relationships (see Chapters 6, 8 and 13).

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Debt Advice Handbook 14th edition

With living costs and unemployment rising, budgets squeezed and problem debt on the increase, no adviser should be without this essential guide to the practice and process of giving money advice in England and Wales.

CPAG’s bestselling Debt Advice Handbook provides the most comprehensive information needed by advisers on the key stages of money advice, including on interviewing clients, establishing liability, prioritising debts, preparing a financial statement, negotiating with creditors and dealing with bailiffs. Emphasis is placed on taking due care of vulnerable clients and making sure that any payment arrangements agreed are appropriate. There is a focus on sustainable credit arrangements that do not affect a client’s abilities to pay essential living expenses and priority debts.

Fully updated to cover all recent changes to legislation, caselaw and court procedure and practice, the Debt Advice Handbook is an indispensable resource for all debt advisers and is fully indexed, for ease of use, and crossreferenced to law, regulations and official guidance, and to court and tribunal decisions. Tactical guidance and examples are included throughout to help you navigate the complexities of the social security system.

Author(s):

CPAG

This content was last updated:2023-06-30

Print ISBN 9781910715734

Word count306,107

Base text size -

1. Introduction

Debt Advice Handbook 14th edition

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