Welfare Benefits and Tax Credits Handbook 2021/22Part 9: Getting a benefit decision changed Chapter 61: Complaints
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Welfare Benefits and Tax Credits Handbook 2022/23

Chapter 61: Complaints
This chapter covers:
1. Grounds for a complaint (here)
2. Compensation payments (here)
3. Complaining about the DWP (here)
4. Complaining about HM Revenue and Customs (here)
5. Complaining about a local authority (here)
6. Complaining about HM Courts and Tribunals Service (here)
7. Using your MP (here)
8. Complaining to the Ombudsman (here)
9. Legal action (here)
This chapter covers the rules for making complaints about benefits administered by the DWP and HM Revenue and Customs. It also covers the rules for making complaints about housing benefit and HM Courts and Tribunal Service. See Chapter 78 for how to make a complaint about a Scottish social security benefit.
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