Chapter 7: Arrears1. What are arrears2. Protection when you are in arrearsStandard Licence Condition 26: pensioners, the chronically sick, disabled and others evidently vulnerableThe Priority Services RegisterStandard Licence Condition 27: difficulty in payingProactive engagement and alternative repayment methodsAbility to pay principleEnergy UK's Vulnerability CommitmentBreathing space debt respite schemeStandard breathing space moratoriumMental health crisis breathing space moratorium3. Arrears in another person’s name4. Arrears as a result of estimated billsPrevious periods of consumption5. Paying your arrearsShort-term arrangementsPayment plansPrepayment metersProhibitions on installing a prepayment meterProhibitions on warrant-related chargesInvoluntary prepayment metersCollecting arrears from a previous property on a prepayment meterFuel Direct6. Rate of repaymentRepayments below Fuel Direct ratesArrears more than six years oldPaying for your current consumptionLump-sum repaymentsBreakdown of repayment arrangement7. Waiver, full and final settlement of arrears and estoppel8. Switching supplier when you have arrears9. Multiple debtsGetting adviceCharitable assistanceAdministration ordersAdvantages of an administration orderDisadvantages of an administration orderDebt relief ordersEnforcement agents