If you are not happy with the decision on the claim (technically called a ‘determination’), you can ask for a redetermination of the decision. To ask for a redetermination, call Social Security Scotland on 0800 182 2222 (Relay UK 18001 then 0300 244 4000). If you are deaf and use British Sign Language, you can use a video relay service ( https://contactscotland-bsl.org/ ). You can also download a paper redetermination form to complete and send off ( www.mygov.scot/request-redetermination-paper-form ). If you claimed the benefit online, you can ask for a redetermination online ( www.mygov.scot/disagree-decision/request-redetermination-or-appeal ).

You have 42 days from the day that you are informed of your right to a redetermination (which will be on the decision notice) to ask for one. For advice on how to ask for a redetermination and build a case – see Chapters 3(24) , 4(17) and 5(19) ; the advice on the benefits south of the border will a