Fuel Rights Handbook 21st editionChapter 12: Energy efficiency and other sources of help6. Other sources of help Citizens Advice
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Citizens Advice
Citizens Advice delivers consumer advice services on consumer issues in England, Wales and Scotland. Areas of focus include:
    •representing consumers’ interests in energy, post and water, working to promote fairer markets and improve customer services in these fields;
    •dealing with complex energy cases, or cases received from vulnerable consumers;
    •dealing with disconnection or threatened disconnection. The Extra Help Unit (EHU) negotiates with suppliers and offers advice. Citizens Advice Scotland manages the EHU but it helps consumers from anywhere in Great Britain. Most of EHU’s cases are referred by the Citizens Advice network, though it may also accept some cases from other sources.
Useful contact numbers
Extra Help Unit: 0345 404 05 06
Adviceline (England): 0800 144 8848
Advicelink (Wales): 0800 702 2020
Ask the Adviser service (Scotland): 0344 980 0041