Advice and assistance from suppliers
Providing guidance on energy efficiency for customers is a licence condition for gas and electricity suppliers.1EA 1989; condition 31 SLC Each supplier must produce a code of practice on using fuel efficiently. It should be published on the supplier’s website, or you can request a copy by telephone. Suppliers have trained staff offering advice on ways to save energy and cut your energy bills. In some areas, they can also arrange for an adviser to visit your home and recommend ways of saving energy and money.
You may also be sent booklets on energy efficiency, including details of grants and the supplier’s own schemes. Ofgem monitors the energy efficiency measures of the ‘big six’ energy companies.
Many suppliers also have funds, foundations and trusts that can provide a range of support and assistance, particularly to vulnerable customers (see here).