Previous periods of consumption

CPAG

If arrears have arisen because of a supplier’s failure to read your meter accurately, you may wish to dispute your liability for the full amount of the arrears. See Chapter 6 for information on high bills.

If you need information on an earlier period of consumption concerning an estimated bill, ask your energy supplier for information on previous readings and the amount of energy used. Your supplier is required to comply with your request as soon as reasonably practicable.1Condition 21B.9 SLC

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Fuel Rights Handbook 21st edition

At a time when fuel poverty is affecting more and more households, CPAG’s Fuel Rights Handbook provides advisers with the information they need to help their clients cope with rising fuel bills, debt and problems with their fuel supply.

Covering all aspects of the rights of gas and electricity consumers in England, Wales and Scotland, including liability, dealing with arrears and preventing disconnection, complaints, and the latest energy efficient schemes. With an emphasis on the legal protection of vulnerable consumers, and on practical advice pursuing complaints and compensation, this handbook provides essential information on the reduction and prevention of fuel poverty.

This Handbook is an essential resource for consumer advisers, lawyers, social workers, advice agencies and anyone who is worried about their own fuel supply

Author(s):

CPAG

Print publication date Oct, 2024

This content was last updated:2024-11-04

Print ISBN 9781915324085

Word count121,022

Base text size -

Chapter illustrations ()