Non-domestic customers
All non-domestic customers in Scotland are charged on a metered basis, unless it is not practical to do so. Property and road drainage charges are based on the property’s rateable value.
Water and sewerage charges for non-domestic customers are made up of six elements:
•a fixed charge for water;
•a volumetric charge for water;
•a fixed charge for wastewater;
•a volumetric charge for wastewater;
•property drainage;
•roads drainage.
Their supply may not come from Scottish Water, but a private retailer licensed by Scottish Water, such as Clear, SES Business Water or Veolia Water.
1A full list can be found at .Non-domestic customers can move between suppliers for the best deal.
Complaints
Complaints should be made to the company first, then Scottish Water, then the Ombudsman, as above.
Disconnection
Non-domestic customers can be disconnected. The guidance for this can be found on the Scottish Water website.
2