The client is facing imminent disconnection of essential utilities

•Advise the supplier that you are dealing with the situation and ask for time to prepare a financial statement. Advise the client that they are in a multiple debt situation and that once you have all the necessary information you will be back in touch.

•Disconnection may be prevented if the supplier is contacted, and a debt repayment plan is arranged. As a last resort, this could also be rearranged by installing a prepayment meter. If the client is in a vulnerable group, fuel cannot be disconnected during winter months (from October to March).