Once a decision on your claim has been made, you will be informed online how your universal credit has been calculated and when it will be paid each month. A breakdown of the calculation will be given, which will include a list of the amounts that you are eligible for (see Chapter 15(2) ) and how your earnings, income or capital have affected the award (see Chapter 16 ). Details of any outstanding debt will be included and reasons given for any deductions being made.

If you are unhappy with the decision, the different ways you can challenge it are explained in Chapter 59 .