Welfare Benefits and Tax Credits Handbook 2019/20Part 9: Getting a benefit decision changed Chapter 60: Complaints
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Welfare Benefits and Tax Credits Handbook 2021/22

Chapter 60: Complaints
This chapter covers:
1. Grounds for a complaint (below)
2. Compensation payments (here)
3. Complaining about the DWP here
4. Complaining about HM Revenue and Customs here
5. Complaining about a local authority here
6. Complaining about HM Courts and Tribunals Service here
7. Using your MP here
8. Complaining to the Ombudsman here
9. Legal action here
This chapter covers the rules for making complaints about benefits administered by the DWP and HM Revenue and Customs. It also covers the rules for making complaints about housing benefit and HM Courts and Tribunal Service. See Chapter 75 for how to make a complaint about a Scottish social security benefit.
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