You reap what you code: universal credit, digitalisation and the rule of law
Universal credit (UC) is the UK’s first digital-by-design benefit. The vast majority of UC claimants make their claims and manage their ongoing awards online, and some processes for calculating awards have been automated, including gathering employees’ earnings information directly from HM Revenue and Customs. What has been the impact of this major change in social security administration? And has this digitalisation of means-tested benefits been implemented in a way that adheres to the rule of law?
By Rosie Mears