1. Complaints about the DWP
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1. Complaints about the DWP
When the DWP has made a mistake, you can expect them to explain what went wrong and why, and to apologise. They should not treat you any differently just because you have complained. To make a complaint, take the following steps.
    ■Contact the office dealing with your claim; contact details will be on any of the letters you have been sent. You can contact the office by phone, in person or in writing. Give them your national insurance number, name and contact details. Let them know which benefit you are complaining about, what happened, when it happened, how it has affected you and what you want to happen to put things right.
    ■If you are not satisfied with the initial response, you can ask for your complaint to go to a senior manager and be looked at by the DWP Complaints Team. A member of the team will then contact you, usually by phone, to discuss your complaint and agree how to investigate it. They should contact you within 15 working days to tell you the out
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