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Welfare Benefits Handbook 2026/27
This content was last updated:
22 Jul 2026
Chapter 43: Claims
Welfare Benefits Handbook 2026/27
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Chapter 43: Claims
Back to previous
Chapter 43: Claims
Key facts
1. Making a claim
How to make a claim
Alternative offices
Amending or withdrawing your claim
2. Who should claim
Appointees
3. Information to support your claim
The national insurance number requirement
Who is exempt
Proof of identity
Completing a valid claim
Claims by phone
Claims in writing or online
Further information to support your claim
4. The date of your claim
Backdating your claim
Benefits that can be backdated without special reasons
Backdating after an award of a qualifying benefit
If you claim the wrong benefit
This chapter covers general rules on claims and backdating. See the chapter about the benefit you are claiming for the specific rules for that benefit. This chapter does not cover rules for Scottish benefits (see
Chapter 67
), statutory sick pay (see
Chapter 34
), statutory payments (see
Chapter 33
), social fund budgeting loans (see
here
), health benefits (see
Chapter 26
), the other payments in
Chapter 35
or discretionary housing payments (see
Chapter 24
). Generally, rules for housing benefit (HB) are not covered (see
Chapter 9
), although the national insurance number requirement described in this chapter also applies to HB.
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CPAG. "Chapter 43: Claims." In
Welfare Benefits Handbook 2026/27.
, 2026. Accessed August 26, 2026.
CPAG,
https://askcpag.org.uk/?id=-270524CITANCHOR.
CPAG. "Chapter 43: Claims." In
Welfare Benefits Handbook 2026/27.
, 2026. Accessed August 26, 2026. https://askcpag.org.uk/?id=-270524CITANCHOR.
Contributor(s):
CPAG
Title:
Welfare Benefits Handbook 2026/27
Site name:
CPAG
Publisher:
Publication date:
March 11, 2026
Date accessed:
August 26, 2026
URL:
https://askcpag.org.uk/?id=-270524CITANCHOR
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