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If your complaint is about any aspect of the operation of National Grid or its employees and agents, you can use its free complaints service. National Grid will investigate your complaint and respond to you within 10 working days. If it is not possible to investigate the complaint within 10 days, it will inform you when a response can be expected. If no response is forthcoming, there may be grounds for compensation under National Grid’s standards of service provisions.

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Fuel Rights Handbook 21st edition

At a time when fuel poverty is affecting more and more households, CPAG’s Fuel Rights Handbook provides advisers with the information they need to help their clients cope with rising fuel bills, debt and problems with their fuel supply.

Covering all aspects of the rights of gas and electricity consumers in England, Wales and Scotland, including liability, dealing with arrears and preventing disconnection, complaints, and the latest energy efficient schemes. With an emphasis on the legal protection of vulnerable consumers, and on practical advice pursuing complaints and compensation, this handbook provides essential information on the reduction and prevention of fuel poverty.

This Handbook is an essential resource for consumer advisers, lawyers, social workers, advice agencies and anyone who is worried about their own fuel supply

Author(s):

CPAG

Print publication date Oct, 2024

This content was last updated:2024-11-04

Print ISBN 9781915324085

Word count121,022

Base text size -

Chapter illustrations ()