Chapter 8: Disconnection for arrears1. When you can be disconnected for arrearsWhen the supplier can disconnect – electricityWhen the supplier can disconnect – gasDisconnection for assigned arrearsDisconnection when you pay in instalments2. Protection from disconnectionProtection if you cannot pay your billCondition 27 of the Standard Licence ConditionsProtection if you are vulnerable or in a vulnerable situationCondition 27 of the Standard Licence ConditionsPriority Services RegisterVulnerability Commitment for vulnerable customersProtection under the breathing space debt respite scheme3. Preventing disconnection4. At the point of disconnectionThe supplier’s right to enter your premisesDisconnecting external metersDisconnecting smart metersLast-minute negotiations5. Getting your supply reconnectedIf you do not want your supply reconnectedThe costs of disconnection and reconnection6. Disputes: unlawful disconnectionPrepayment meters and arrears7. Complaints about disconnection