Principle 8: offer support
By being there, empathising and listening, you are already providing support to the client. There may also be other ways in which you can offer practical help that eases the day-to-day financial burden the client is experiencing.
Discuss with the client the options they have for establishing a more secure economic position, including reducing their outgoings and increasing their income. But remember that the abuse the client is experiencing may mean that some options normally suggested could put them at risk of further harm.
For example, some changes to banking could lead to the bank sending a letter to their address, or an address the abuser has access to. The client will be the best judge of their own safety, so never push them to pursue any action.