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Benefits for Migrants Handbook (15th edition)
This content was last updated:
28 Nov 2025
Part 7: Benefit claims and getting paid
Benefits for Migrants Handbook (15th edition)
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Benefits for Migrants Handbook (15th edition)
Part 7: Benefit claims and getting paid
Back to previous
Part 7: Benefit claims and getting paid
Chapter 18: Delays
1. Dealing with delays
The reasons for the delay
When the delay occurs
2. Waiting for a decision on a claim
Benefits administered by the DWP and HMRC
Official targets
Advance payments
Interim payments of child benefit and guardian's allowance
Housing benefit
Payments on account
Scottish benefits
Making a complaint
Complaints about the DWP
Complaints about HMRC
Complaints about Social Security Scotland
Complaints about housing benefit
Judicial review
Pending test cases
3. Delays when challenging a decision
Delay in carrying out a revision
Delay while an appeal is prepared
Delay following a mandatory reconsideration or redetermination
Delay without a mandatory reconsideration
Appeal delayed because of a pending test case
4. Delays getting paid
The decision awarding you benefit
Suspension of benefit
The decision maker requires further information
If an appeal is pending
If your appeal concerns European law
Chapter 19: National insurance numbers
1. The national insurance number requirement
When the requirement applies
Who is exempt
Tax credits
2. Obtaining a national insurance number
Applying for a national insurance number
3. Common problems
Making a claim
Delays
Benefit is refused
Other remedies
Chapter 20: Providing evidence
1. General points about evidence
Evidence required when you make a claim
Proving your identity
Making a valid claim
Evidence that you are entitled
Evidence that you are not excluded
Decisions to end your entitlement
If you make another benefit claim
If evidence is not available to you
2. Evidence of immigration status
Problems with evidence
Changes in immigration status
3. Evidence of residence rights
Residence documents issued under the European Economic Area Regulations
EEA Regulations residence documents since 1 July 2021
4. Other types of evidence
Evidence from other countries
Evidence of nationality
Evidence of a relationship
Non-European Economic Area nationals
Evidence of marriage or civil partnership
Evidence of parentage
Evidence of age
Evidence of work
Croatian, A2 and A8 nationals
Evidence of jobseeking
Examples of evidence
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Illustrations
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CPAG. "Part 7: Benefit claims and getting paid." In
Benefits for Migrants Handbook (15th edition).
, 2024. Accessed March 12, 2026.
CPAG,
https://askcpag.org.uk/?id=-258835CITANCHOR.
CPAG. "Part 7: Benefit claims and getting paid." In
Benefits for Migrants Handbook (15th edition).
, 2024. Accessed March 12, 2026. https://askcpag.org.uk/?id=-258835CITANCHOR.
Contributor(s):
CPAG
Title:
Benefits for Migrants Handbook (15th edition)
Site name:
CPAG
Publisher:
Publication date:
August 13, 2024
Date accessed:
March 12, 2026
URL:
https://askcpag.org.uk/?id=-258835CITANCHOR
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