•Scottish benefits are administered and paid by Social Security Scotland (SSS).

•To be entitled to a Scottish benefit, you must usually make a claim for it.

•Decisions on entitlement to Scottish benefits are called ‘determinations’.

•You must give correct and complete information when you make your claim, and report any changes that could affect your entitlement.

•Some overpayments, called ‘assistance given in error’, are recoverable.

•If you are unhappy about the way you have been treated by SSS, you can complain.