Key facts
•To be entitled to a benefit, you must usually make a claim for it.
•Depending on the benefit, you may be able to claim online, on a paper claim form, by telephone or in person.
•You must usually provide your national insurance number and any other evidence considered reasonable.
•Once you make a valid claim, a decision maker at the DWP or HMRC must make a decision on it (see
Chapter 55).