Your complaint can be about any issue concerning how your claim has been handled or how you have been treated. This includes matters such as delays, discourtesy, poor administration, the behaviour of staff, bad advice, or the way in which a particular department’s policy or practice affects you. You can also ask for compensation for any loss you incur related to your complaint (see here).

If you disagree with a decision about your benefit or tax credit entitlement, see Chapters 56, 57 and 67. If you think the law or the government’s policy discriminates against you or treats you unfairly, you may have grounds to start judicial review proceedings instead (see Chapter 59).