3. Decisions on other issues

Newer version available

There is a newer version of this publication available:
Welfare Benefits and Tax Credits Handbook 2024/25

In addition to decisions about whether to award benefit, decisions are needed about other issues. These include decisions about:

•whether an overpayment is recoverable (see here);

•whether an overpayment should be recovered (see here);

•whether you have to pay a penalty (see here);

•whether you are entitled to hardship payments (see here);

•whether you can get an advance payment (see here);

•whether deductions should be made from your payment (see here);

•whether payment of benefit under an award should be suspended (see here);

•whether payment under an award should cease because you are in hospital or a care home (see here);

•what work-related requirements apply to your universal credit award (see here).

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