1. Grounds for a complaint
If you are unhappy with your treatment by a government or local authority department, or someone providing a service on its behalf, you can complain.
Your complaint can be about any issue concerning how your claim has been handled or how you have been treated. This includes matters such as delays, discourtesy, poor administration, the behaviour of staff, bad advice, or the way in which a particular department’s policy or practice impacts on you. You can also ask for compensation for any loss you incur related to your complaint (see
here).
If you disagree with a decision about your benefit or tax credit entitlement, see Chapters
56,
57 and
67 instead.